Director, Sales Compensation - Revenue Operations

See yourself at Twilio

Join the team as Twilio’s next Director, Sales Compensation - Revenue Operations.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is looking for a Director of Sales Compensation to join our Revenue Operations team and lead a team of dedicated sales compensation professionals. 

In this role you will lead as a trusted advisor for the GTM organization owning the design of incentive plans aligned to our strategic sales priorities, resolve and communicate compensation exception decisions, partner with the shared services compensation processing team who own Xactly and ensure our plan design drives sales outcomes while landing within budget. Furthermore, the ability to lead, coach and mentor your team to amplify their results is paramount.

A successful candidate has extensive experience with compensation policies, managing the feedback and recommendation during the Annual Planning cycles as it relates to compensation changes, and communicates effectively with reps, sales managers and executives alike. 

You will thrive in this role as a results-oriented individual who is motivated to tackle complex problems, has a "can do" attitude, and excels at influencing decision making.

Responsibilities

In this role, you’ll:

• Manage a team of 5 compensation professionals, coach and mentor them for their career development
• Partner effectively with Sales leaders, managers, reps and our cross-functional shared service compensation teams
• Own the design, implementation and training of our Compensation plans to empower reps to achieve our strategic priorities
• Define processes around case resolution and ensure timely action and follow-ups
• Partner with HR and Legal teams ensuring our plans adhere to specific country laws and policies along with Twilio’s compensation philosophies
• Articulate complex calculations or concepts into easily digestible explanations, provide incentive statement and reporting enablement, and resolve escalations 
• Standardize and manage employee+quota data as it relates to performance and compensation and ensuring cross-functional teams have the correct Xactly set up for accurate compensation payments 
• Craft …