Director, Revenue Technology Capabilities

This is a a pivotal position responsible for gathering the technology requirements of the Revenue organization and ensuring that the appropriate capabilities are in place that enable our overall objectives. You will hold a key role in shaping the revenue technology strategy and roadmap together with the respective Global Technology Services (GTS) Leader for Customer Platforms.

Are you ready to make a significant impact in a cutting-edge industry?

Responsibilities:

• Strategic Capability Planning
  • Conduct comprehensive interviews and workshops within the Revenue organization to collect and analyze their needs and challenges and translate them into actionable plans.
  • Identify and prioritize the capabilities required to address the Revenue Organization's needs, focusing on tools, technologies, and processes.
     
• Enable the Digital Transformation
  • Partner with the GTS organization to influence the Technology roadmap, ensuring that the business’ requirements are adequately represented and addressed.
  • Evaluate, select and optimize the sales technology stack in partnership with GTS
  • This includes sales CRM, service CRM, sales enablement solutions, contact center as a service (CCaaS) and AI tools for the revenue organization
  • Additionally, there are also some core workflows tied into ERP systems which may also require representation
  • Ensure revenue tech stack is connected to the right business intelligence systems, work together with analytics teams to develop insights, and enrich the foundational data for AI driven solutions
  • Monitor the effectiveness of implemented capabilities and drive continuous improvements based on feedback and evolving business needs.
     
• Team Leadership
  • Manage and lead the global revenue technology capabilities team
  • Ensure sales operations and customer service develop and deliver user training that enables team members to effectively utilize systems and tools as designed for them
  • Actively collaborate and foster strong relationships with GTS, Marketing, Customer Service, Procurement, Legal, and other functions to ensure integration and alignment of digital capabilities

Qualifications

• Proven experience in a senior leadership role (5-7y) connected to Sales Operations
• Demonstrated success in developing and implementing sales technology strategies that drive business results
• Strong analytical and problem-solving skills with the ability to make data-driven decisions
• Excellent communication and interpersonal skills
• Demonstrate the ability to identify and implement emerging technologies that contribute to the organization’s competitive advantage.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture …