Director, Relationship Manager

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a great Director, Relationship Management, Bank do?

The Director, Relationship Management for FI Bank is responsible for leading a team of Relationship Managers responsible for building and managing client relationships, increasing wallet share, and driving client retention. The Director will successfully lead the RM team with strategic directives, planning, and client development to ensure Fiserv is both managing and growing client relationships successfully.
What you will do:

Lead a team of Relationship Managers (RM) responsible for:
• Delivering revenue realization and growth through the orchestration of new solution sales and successful execution of the contract renewal process and its lifecycle.
• Identifying and qualifying new sales opportunities and work jointly with Sales to advance opportunities to a timely closure.
• Managing a client centric team model that maximizes the depth of thought leadership, execution, and responsiveness of Fiserv, service, sales, and business units.
• Developing and maintain a detailed account plan and update process that communicates and links the accounts strategies, business drivers, initiatives to Fiserv solutions and outcomes
• Expanding and improving relationships with the client’s executives, decision makers, influencers, and users.
• Develop key executive level client relationships, maintaining high client retention, and selling Core Processing and surround products.
• Monitor client satisfaction, facilitate improvement as needed, and regularly communicate with clients’ key stakeholders in conjunction with the Relationship Manager.
• Manage client escalations and issue resolutions to ensure client satisfaction.
• Participate in meetings with prospects, clients, and potential partners to assist with sales and business development opportunities.
• Leverage industry trends and Fiserv offerings to demonstrate Fiserv value proposition.
• Assist Relationship Managers with formal proposals that drive revenue, client value and ‘wallet share’ among Fiserv Strategic client base.
• Demonstrate and coach by example around complex, large, bundled deal negotiations for a win/win for Fiserv and the client.
• Understand and effectively manage associate satisfaction for team of Relationship Managers
• Partner closely with sales, marketing, and product teams to identify developing client needs
• Collaborate with all leaders within Service Management and Client Support, as well as cross-functional leadership, with a focus on maintaining superior customer service levels, innovation based on client needs and strategic insight/partnership.
What you will need to have:
• Bachelor’s Degree, preferably in Business.
• Eight plus years of experience in a client-facing relationship management or sales role
• Experience required in the financial services technology industry.
• Ability to build, maintain, and leverage relationships effectively in a matrix environment
• Proven effectiveness at leading and facilitating executive meetings and workshops
• Strong knowledge of sales processes.
• Excellent judgment and solid decision-making skills.
• Ability to travel up to 60%
What would be great to have:
• Five plus years of talent development (people management) and sales leadership experience.
• Prior Fiserv knowledge with a focus on Account Processing.
• An in-depth knowledge of banking business and operations.
• Knowledge of data processing contracts and legal impact of contracts.
• Experience working in a matrix environment.

Salary Range

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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