Director, Product Management- eCommerce

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 Humana is a leading health and well-being company focused on helping our patients, members, and customers achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. At Humana, we are committed to creating a meaningful work environment where everyone belongs. Our environment is one in which every employee can bring their whole self to work to do their best work. Celebrating diverse backgrounds is at the heart of our corporate values, and we believe that our inclusive, diverse culture has a direct and positive impact on our customers and their healthcare experiences.

Our brokerage business is poised to advance the industry in how digital can be used to drive customer acquisition in the Medicare Advantage space. Within this business area, we are aggressively driving new digital capabilities, new ways of working, and employing next-gen technology to revolutionize how Medicare Advantage is sold. This role is part of this expanding Digital organization, and will be critical in our growth plans.

The Director of Product Management, Digital, will lead a team that will develop and own the vision and plan, and deliver a roadmap of Digital Capabilities, to transform our brokerage’s digital channel. In this role, you will conceive of, develop, drive delivery of, and manage the eCommerce digital product. The Director will be responsible for overseeing the entire lifecycle of our digital products, from ideation to launch and beyond. This role requires a strategic thinker with a deep understanding of market trends, user needs, and technological advancements. The ideal candidate will have a proven track record of successfully managing digital products and leading teams. In addition, this role will drive thought-leadership across the company on best practices for contemporary Product Management, and will be adept at explaining to executives the best practices that should be deployed.

Key Accountabilities

• Lead all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet customer needs and achieve our business success outcomes.
• Provide strategic thought-leadership inside this organization, and with partner organizations in the enterprise, on approaches to best-practices in Product Management. Be a senior leader in how Product Management at the company should be done.
• Lead monitoring of the efficacy of launched products, and the use of customer and business partner feedback to ensure products are meeting customer needs.
• Ensure continued commercial …