Director, Premium Finance Operations

Who is Cover Whale?

Cover Whale improves road safety by combining the insurance products we sell with our data-driven driver coaching and safety program. Our safety program is proven to save lives while delivering better insurance for our drivers. We were recently acknowledged in Forbes as one of America's Best Startup Employers 2023 (forbes.com).

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The Role

The Director of Premium Finance Operations is responsible for managing Cover Whale’s preferred premium finance partners with a focus on operational efficiency and growth. This role prioritizes streamlining workflows to align with business objectives while ensuring close oversight of existing partners to minimize risk and maintain optimal performance. Strong leadership and deep knowledge of financial operations are essential to implement stringent operational standards and service-level agreements. Additionally, this role will identify and research opportunities for growth in premium finance, exploring potential new partnerships to drive the company forward. 

Responsibilities:

• Establish and enforce clear operational standards and service level agreements (SLAs) with premium finance partners to ensure efficiency and minimize risks. 
• Implement and drive the development of standardized reporting tools that provide a clear, comprehensive overview of premium finance operations and financial health.
• Develop a deep mastery of premium finance workflows and accounting, with a strong understanding of their impact on agents, policyholders, and carrier partners to optimize operational success.
• Ensure the consistent use of reporting tools to monitor the overall health and performance of premium finance operations, identifying trends and areas for improvement.
• Collaborate closely with product, engineering, and data teams to ensure that technology and data needs are met, optimizing tools that support premium finance operations.
• Oversee and manage day-to-day communications and relationships with premium finance partners, acting as the central point of contact and escalating critical issues to senior management as needed.
• Work cross-functionally with various departments within Cover Whale to ensure alignment and coordination on all premium finance initiatives, driving collaboration toward business goals.
• Proactively seek and evaluate new premium finance partners, ensuring alignment with Cover Whale’s long-term growth and expansion goals.

Requirements

• Extensive experience in Premium Finance operations and financials within the property and casualty insurance industry, with a focus on optimizing workflows and driving growth.
• Strong negotiation and vendor management skills, demonstrated by a track record of managing complex partner relationships and identifying opportunities for new partnerships.
• Proven expertise in …