Director of Solutions Engineering Programs & Innovation

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $500M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $5.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity 

We are seeking a Director of Solution Engineering Programs & Innovation to lead and scale critical functions that enhance the effectiveness of our Solution Engineering (SE) team across all segments and markets. This role will oversee the development and execution of key programs, including our demo environment strategy, industry and technical SME functions, and integration initiatives. The leader in this role will manage a team of SMEs, integration managers, and potentially demo engineers in the future, ensuring they have the resources and structure needed to drive impact.

This role requires a strategic thinker with strong technical acumen, program management skills, and the ability to collaborate across Sales, Product, Marketing, and Customer Success. The ideal candidate will bring a vision for how to optimize and scale SE programs that improve customer engagements, accelerate sales cycles, and showcase our technical differentiation.

Key Responsibilities

• Own and scale key SE programs that enhance technical presales effectiveness, including demo environments, technical SMEs, and integration initiatives.

• Lead and develop a team of industry and technical SMEs, integration managers, and (potentially) demo engineers, ensuring they drive measurable impact across all sales segments.

• Define and execute the strategy for our shared demo environments, ensuring they are scalable, reliable, and aligned with customer needs.

• Establish and manage an SME framework that enables deep technical and industry expertise to be leveraged across the SE organization.

• Drive integration and interoperability initiatives, working closely with product, engineering, and partners to enhance solution capabilities.

• Collaborate cross-functionally with Sales, Product, and Marketing teams to ensure alignment between SE initiatives and go-to-market priorities.

• Develop and measure program success metrics, ensuring continuous improvement and impact assessment.

The Skillset 

To succeed in this role, you will need a blend of technical expertise, strategic thinking, and leadership capabilities. You should be comfortable driving cross-functional programs, managing technical teams, and building scalable solutions that enhance the effectiveness of the Solution Engineering function. The ideal candidate will have a passion for innovation, a deep understanding of technical sales, and the ability to translate complex solutions into compelling customer experiences. The key priorities are:

• 8+ years of experience in Solution Engineering, Technical Presales, or a related field.

• Proven track record of leading and scaling technical programs in a high-growth B2B SaaS or enterprise technology environment.

• Experience managing technical teams, including SMEs, integration specialists, or demo engineers.

• Strong understanding of solution architecture, integrations, and technical sales motions.

• Excellent program management skills with the ability to drive cross-functional alignment.

• Strong leadership, coaching, and stakeholder management skills.

This role is ideal for a results-oriented leader who thrives in a fast-paced environment and is excited about shaping the future of how Solution Engineering operates at scale. If you're passionate about building high-impact programs and empowering technical teams to drive customer success, we'd love to hear from you.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

• Develop a deep understanding of the existing Solution Engineering programs, demo environments, and SME structure.

• Meet with key stakeholders across Sales, Product, Marketing, and Customer Success to understand priorities and pain points.

• Evaluate the current state of demo environments, SME coverage, and integration initiatives to identify gaps and opportunities.

• Establish relationships with direct reports and assess team structure, strengths, and development areas.

The First 60 Days 

• Define a strategic roadmap for scaling demo environments, SME capabilities, and integration initiatives.

• Identify quick wins for improving the accessibility, reliability, and effectiveness of demo environments.

• Outline key processes for how SMEs engage with Solution Engineering teams and the broader go-to-market organization.

• Begin implementing initial improvements to technical programs, with an emphasis on scalability and repeatability.

90 Days & Beyond 

• Launch and operationalize key initiatives, ensuring measurable impact on sales effectiveness and customer engagement.

• Establish metrics for program success and begin tracking performance.

• Drive cross-functional alignment to ensure that Solution Engineering programs effectively support broader company objectives.

• Refine team roles and responsibilities to maximize impact and efficiency.

The Interview Process 

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. 

1. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. 

2. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. 

3. The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. 

4. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. 

5. The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. 

Salary & Equity

In this role, you’ll receive a starting salary of $243,200 and bonus of $60,800 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. 

The Perks 

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. 

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.