Director of Software Quality Assurance - (Remote in Central and Eastern Region)

Acentra is looking for a Software Quality Assurance Director to join our growing team.

Job Summary:

As the Software Quality Assurance Director at Acentra Health, you will be a key leader within our organization, playing an integral role in driving innovation and excellence in software quality. In this high-impact position, you will lead best practices to achieve a zero-defect production environment, fostering continuous improvement and ensuring we meet or exceed business objectives. Your leadership will directly contribute to the success of our nationwide quality program, making a tangible impact on our mission to deliver top-tier healthcare solutions.

Join us and take the lead in shaping the future of software quality at Acentra Health—where your expertise will drive meaningful outcomes that support healthcare excellence.

Job Responsibilities:

• Lead the Software Quality Assurance (SQA) team, ensuring the quality of deliverables, customer relationships, test execution, and strategy with minimal supervision.
• Oversee the entire SQA process, using metrics to guide decisions and providing executive dashboards for projects and releases.
• Develop and implement strategic direction for SQA across programs, focusing on managing resources, cost, risk, and scope.
• Ensure the creation of traceable test plans and scripts, leveraging tools and best practices to improve quality and enforce process improvements.
• Lead and refine the SQA program with a focus on automation, ensuring team adherence to established controls, standards, and methodologies.
• Approve requirements, ensuring alignment with scope, schedule, and financial risks, and implement mitigation plans as necessary.
• Manage risks, ensure proper mitigation plans, and communicate effectively with both customers and internal teams to ensure timely, high-quality deliverables.
• Encourage innovation within the SQA process, maintaining alignment with industry standards and best practices.
• Oversee vendor management, performance evaluations, and budget forecasts, ensuring all actions align with the corporate IT vendor management program.
• Interface with senior management, providing industry insights and recommendations for continuous improvement and strategic direction.
• Lead transformation and change management initiatives related to SQA, while communicating clear vision and goals for the team.
• Direct resources (people, budgets, technology) and provide mentorship to the SQA team, fostering a culture of continuous development and knowledge sharing.
• Recruit, train, and develop highly skilled team members, conducting performance reviews and setting SMART goals to ensure alignment with business objectives.
• Maintain strong internal and external customer relationships, ensuring operational excellence and delivering customer-facing presentations on quality standards.
• Ensure compliance with CMMI standards and participate in related evaluations.
• Stay abreast and informed on new cutting edge technologies and market trends, ensuring the SQA team stays current with best practices.

Required Qualifications, Skills and Experience:

• Bachelor’s or Master’s degree with a minimum of 10 - 12 years of experience in Software Quality Assurance, including 5+ years in technical leadership roles at large, complex organizations, managing centralized or matrixed teams.
• Proven experience in test automation, preferably with Selenium, and hands-on experience in designing and implementing automation frameworks and processes.
• Strong knowledge of Software Quality Assurance tools, such as Atlassian Jira, Jenkins, and HP Quality Center.
• Experience leading multiple managers and teams, with demonstrated ability to meet department goals through effective people management.
• Expertise in formulating, designing, and implementing QA methodologies for both waterfall and agile (Scrum, Kanban) software development life cycles.
• Exceptional communication and presentation skills at all levels of the organization, from individual contributors to executives.
• Strong client management and negotiation skills, with experience evaluating new prospects and opportunities (e.g., RFP responses, estimation, scheduling).
• Must have experience in the healthcare or insurance industry.
• Strong understanding of SDLC, STLC, and industry Software Quality Assurance standards.
• Ability to manage people, projects, and budgets, while overseeing administrative tasks and maintaining cost efficiency.

Preferred Qualifications, Skills and Experience:

• Degree in Computer Science, Information Systems, or a closely related field.
• Strong leadership skills and the ability to work effectively with cross-functional teams, senior management, and external partners to implement major initiatives.
• Expertise in ITIL and CMMI process models, with a deep understanding of relevant trends and issues.
• Seasoned experience in technology leadership roles, with the ability to translate technical concepts into business terms and make a strategic impact on processes.
• Project management skills with experience in agile methodologies (Scrum, Kanban) and a proven ability to create, manage, and execute project plans.
• Strong domain knowledge of Medicare, Medicaid, or healthcare verticals.
• Excellent problem-solving, analytical, and evaluative skills, with the ability to meet deadlines and lead research initiatives.
• Proficient in data analytics tools such as Tableau, Microsoft Power BI, and Cognos Analytics, as well as Microsoft Word, Excel, Visio, and Project.
• Test Manager Certification.
• Project Management Professional (PMP) Certification.
• Familiarity with collaboration tools like SharePoint, Webex, and Skype.

Why us

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. 

We do this through our people

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career. 

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The compensation for this role is 160,000.00 - $180,000.00 per year.

Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

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