Director of Sales Operations, Sales Development

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

We're looking for an experienced remote Director of Sales Operations to join our Global Sales Development team. Reporting to the VP of Global Sales Development, you'll:

• Collaborate with Sales and marketing operations to define and set quotas, build territory plans, and design strategies that align with sales and marketing goals.
• Improve the speed and quality of MQL follow-up, ensuring the team achieves the best standards with immediate engagement and increased touches per lead.
• Improve operational excellence by enhancing team processes, systems, and tools to increase productivity and scalability across global Sales Development teams.
• Develop and manage reporting tools to track goals such as MQL follow-up rates, pipeline generation, conversion rates, and revenue contribution.
• Ensure that Sales Development uses the right tools effectively (e.g., Salesforce, Outreach, Drift), overseeing the integration and management of these systems to maximize team efficiency.
• Lead operational planning for territory mapping and headcount allocation to ensure the Sales Development team is aligned with market opportunities and growth projections.
• Refine processes around sales engagement and pipeline creation, to ensure the team is working in a data-driven and structured way.
• Create alignment and execution of pipeline generation strategies, ensuring that sales development efforts directly contribute to revenue goals.
• Lead projects designed to improve the quality of the pipeline, ensuring that Sales Development is generating high-quality opportunities that convert into revenue.

What We're Looking for (Minimum Qualifications)

• Bachelor's degree required; …