Director of Revenue Systems

About the Job:

LaunchDarkly is seeking a Director of Revenue Systems and Strategy to join our Revenue Operations and Enablement team. This position will report directly to the VP GTM Strategy & Revenue Operations.

Revenue Operations & Enablement serves as a strategic partner to the Revenue Organization, overseeing GTM planning, strategy, analytics, insights, technology, and enablement. Each team within Revenue Operations & Enablement is dedicated to building trusted advisory groups, defining operational excellence, and executing strategic priorities. This role is a key player in helping Revenue team members become productive quickly and efficiently through partnerships with Enablement and will contribute significantly to building an analytics-driven business future at LaunchDarkly.

Responsibilities:

• Team Leadership and Development: Manage, develop, coach, and mentor an existing team of subject matter experts in Salesforce and various productivity tools. Continue to build a best-in-class team.
• Strategic Consistency: Define and drive consistency in the GTM/Revenue Systems function, collaborating with business stakeholders and cross-functional teams.
• Salesforce Management: Own and drive the strategy for Salesforce as the source-of-truth CRM, including data strategy, instrumentation, governance, and alignment.
• Technology Stack Strategy: Own and drive the strategy for the existing tech stack. Evaluate redundancy, identify gaps, and build a scalable, long-term ecosystems roadmap.
• Cross-Functional Collaboration: Partner with IT, Internal Tools, and BizOps teams for tool evaluation and assessments, onboarding, integration, development, and change management.
• Process Development and Automation: Collaborate with Revenue leadership and RevOps groups on process development, alignment, and automation.
• Strategic Initiatives: Work with various stakeholders (RevOps & Enablement, Revenue, Finance, Marketing, BizOps, TechOps, Internal Tools, Data) to develop, structure, and execute strategic initiatives by developing PRDs, leading discovery and evaluations, and providing insights and recommendations.

Qualifications:

• Leadership: Transformational people leader who inspires team and organizational culture to achieve best-in-class capabilities, processes, and performance. Strong evidence of developing talent and leading an organization to excellence.
• Experience: 10+ years of progressive experience in Sales Operations within enterprise SaaS companies, with experience in other Revenue operations functions being a plus. Proven ability to lead and execute within a fast-paced, high-growth, complex organization with global operations.
• Team Building: 5+ years of experience in building and managing high-growth teams, with a proven track record of coaching and developing team members for growth opportunities.
• Passion for Tools and Automation: Enthusiasm for tools, automation, and system effectiveness. Experience with CRMs …