Director of Product Management - KYT

See yourself at Twilio

Join the team as our next Director of Product Management on Twilio’s Phone Numbers team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to develop and deliver on the vision, strategy, and roadmap for Twilio’s Onboarding and Compliance products.

Twilio is looking for a Director of Product to lead the KYT (Know Your Traffic) product team. As consumers, we are inundated with fraud and spam messages, calls, and emails. As a CPaaS market leader, we have the responsibility to ensure that we are not proliferating this unwanted and fraudulent traffic, as this only serves to erode the trust that consumers have for communication channels. You will lead a team of product managers to build products that solve this challenge at global scale. You and your team will partner with engineering to combat AI-driven fraud with AI. You will work cross-functionally across Twilio to increase trust in the ecosystem through key partnerships, internal and external. You will extend the frontier of technology-driven fraud and spam prevention and launch capabilities that the industry has never seen.

Responsibilities

In this role, you’ll:

• Develop and drive the strategy and roadmap of Twilio’s KYT platform, taking into account our global growth strategy, compliance needs, and scalable operations that make our customers safe and successful on Twilio
• Collaborate cross-functionally with GTM, Legal, and the rest of Communications Product teams to ensure alignment on the best strategic direction
• Build innovative capabilities that monitor, detect, prevent and block unwanted traffic, and leverage best practices from our own development to launch products that help our customers combat fraud
• Be the voice of all stakeholders in this complex ecosystem - customers, consumers, regulators, operations - and ensure that we have a balanced approach in supporting the business grow scalably
• Manage a global team of product managers and mentor them to succeed in building and executing to the …