Director of Feed Integrations
Remote
Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.
The Role:
Garner is looking for a Director to lead our Feed Integrations function. The Feed Integrations team implements and maintains the eligibility and claims data feeds that power Garnerās product. We integrate with health insurance carriers, benefits administrators, and other data providers using a range of techniques (e.g., SFTP, file mapping).
The Director of Feed Integrations will manage and build a team, design feed implementation and support workflows, and spearhead relationships with key external partners (e.g., carriers) and internal stakeholders (e.g., account management, product, and legal).
This is a mission-critical roleāFeed Integrations handles data that is vital to the success of Garnerās customers. This position reports to Garnerās Vice President of Operations.Ā
Responsibilities:
- Lead the Feed Integrations team, including setting strategy, running operations, and managing and growing the team
- Develop processes, documentation, and training to ensure timely and high-quality integrations
- Manage, coach, and develop team members, ensuring continuous improvement through quality assurance programs and metrics-based management
- Serve as a primary escalation point and solve complex issues leveraging subject matter expertise in technical integrations, healthcare data, and Garnerās internal tools
- Spearhead relationships with key technical and business partners at carriers, TPAs, benefits administrators, and other data providers
- Collaborate with internal stakeholders (e.g., account management, product, and legal) to ensure high-quality integrations and proactive communication with clients
- Track key performance metrics and provide regular updates and recommendations to leadership
The Ideal Candidate Has:
- 7+ years of experience in data integrations, client implementations, or related operations/program management roles in healthcare or benefits; 4+ years of building and leading operational teams
- Expertise in healthcare data (e.g., eligibility and claims reporting files) and experience with data integrations and operations (e.g., EDI, SFTP, encryption, file mapping, error reporting, QA)
- Proven ability to design strategies, implement initiatives, and track operational improvements (e.g., quality, efficiency)
- Strong organizational skills and ā¦
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RestrictionsRemote
Benefits/PerksAccommodations for qualified individuals with disabilities Bonus eligible Competitive benefits Competitive benefits plans Diversity in the Workplace Equal employment opportunity Equal Employment Opportunity employer Equity incentive Equity incentive and competitive benefits plans Supportive community
Tasks- Collaborate with internal stakeholders
- Manage team members
- Serve as escalation point
- Track Performance Metrics
Account management Client Implementations Communication Data-Driven Insights Data Integrations EDI Encryption Healthcare Healthcare Data Health Insurance Insurance Mapping Organizational Quality Assurance SFTP
Experience7 years
Education