Director of Feed Integrations

Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.

The Role:

Garner is looking for a Director to lead our Feed Integrations function. The Feed Integrations team implements and maintains the eligibility and claims data feeds that power Garner’s product. We integrate with health insurance carriers, benefits administrators, and other data providers using a range of techniques (e.g., SFTP, file mapping).

The Director of Feed Integrations will manage and build a team, design feed implementation and support workflows, and spearhead relationships with key external partners (e.g., carriers) and internal stakeholders (e.g., account management, product, and legal).

This is a mission-critical role—Feed Integrations handles data that is vital to the success of Garner’s customers. This position reports to Garner’s Vice President of Operations. 

Responsibilities:

• Lead the Feed Integrations team, including setting strategy, running operations, and managing and growing the team
• Develop processes, documentation, and training to ensure timely and high-quality integrations
• Manage, coach, and develop team members, ensuring continuous improvement through quality assurance programs and metrics-based management
• Serve as a primary escalation point and solve complex issues leveraging subject matter expertise in technical integrations, healthcare data, and Garner’s internal tools
• Spearhead relationships with key technical and business partners at carriers, TPAs, benefits administrators, and other data providers
• Collaborate with internal stakeholders (e.g., account management, product, and legal) to ensure high-quality integrations and proactive communication with clients
• Track key performance metrics and provide regular updates and recommendations to leadership

The Ideal Candidate Has:

• 7+ years of experience in data integrations, client implementations, or related operations/program management roles in healthcare or benefits; 4+ years of building and leading operational teams
• Expertise in healthcare data (e.g., eligibility and claims reporting files) and experience with data integrations and operations (e.g., EDI, SFTP, encryption, file mapping, error reporting, QA)
• Proven ability to design strategies, implement initiatives, and track operational improvements (e.g., quality, efficiency)
• Strong organizational skills and …