Director of Engineering

Hi, I’m Paul, VP Engineering at Customer.io. I’m looking for a Director of Engineering to join our team.

At Customer.io, we are on a mission to transform customer communication, ensuring that each interaction is not just timely and personalized but truly impactful. Our comprehensive suite of products includes Journeys, a marketing automation platform, Data Pipelines, a pioneering Customer Data Platform (CDP), and Parcel, an innovative email coding platform designed to streamline email development. By empowering marketers with the tools they need to deliver real-time, accurate data to every customer touchpoint, we enable our customers to Say More, More Powerfully, and forge deeper connections with their audience.

As a Director of Engineering at Customer.io, you will...

• Lead and manage a team of engineering managers and engineers to ensure the successful delivery of projects across the engineering organization, providing guidance and support throughout the process.
• Foster a culture of accountability, inclusivity, collaboration, and empathy across multiple engineering teams promoting a positive and productive work environment.
• Oversee the scalability, architectural integrity, flexibility, and security of solutions developed by multiple engineering teams, ensuring alignment with customer needs and company objectives.
• Collaborate with company stakeholders to align engineering efforts with overall business objectives and customer needs, ensuring that projects contribute to the company's strategic goals.
• Manage department budgets effectively, allocating resources efficiently to support engineering initiatives while maintaining financial sustainability.
• Design and implement engineering strategies to drive innovation, scalability, and technical excellence across the organization, keeping abreast of industry best practices.
• Ensure safety standards and best practices are upheld in all engineering processes and projects, prioritizing the well-being of team members and stakeholders.

We're looking for someone with…

• Demonstrated experience leading multiple engineering teams within a product- or engineering-led environment, preferably at an early-to-mid-stage SaaS company.
• A deep understanding of SaaS software architecture, languages, technologies, and cloud infrastructure.
• A proven track record of building and nurturing high-performing teams, with a focus on individual growth and development.
• Strong communication skills, both verbal and written, with the ability to convey complex technical concepts concisely and accurately.
• A high degree of conscientiousness. You are willing to do a thorough job regardless of the task. You keep your commitments.
• A passion for continuous learning and experimentation, with a willingness to explore new technologies and provide mentorship to …