Director of Engineering
Americas Remote
Hi, I’m Paul, VP Engineering at Customer.io. I’m looking for a Director of Engineering to join our team.
At Customer.io, we are on a mission to transform customer communication, ensuring that each interaction is not just timely and personalized but truly impactful. Our comprehensive suite of products includes Journeys, a marketing automation platform, Data Pipelines, a pioneering Customer Data Platform (CDP), and Parcel, an innovative email coding platform designed to streamline email development. By empowering marketers with the tools they need to deliver real-time, accurate data to every customer touchpoint, we enable our customers to Say More, More Powerfully, and forge deeper connections with their audience.
As a Director of Engineering at Customer.io, you will...
- Lead and manage a team of engineering managers and engineers to ensure the successful delivery of projects across the engineering organization, providing guidance and support throughout the process.
- Foster a culture of accountability, inclusivity, collaboration, and empathy across multiple engineering teams promoting a positive and productive work environment.
- Oversee the scalability, architectural integrity, flexibility, and security of solutions developed by multiple engineering teams, ensuring alignment with customer needs and company objectives.
- Collaborate with company stakeholders to align engineering efforts with overall business objectives and customer needs, ensuring that projects contribute to the company's strategic goals.
- Manage department budgets effectively, allocating resources efficiently to support engineering initiatives while maintaining financial sustainability.
- Design and implement engineering strategies to drive innovation, scalability, and technical excellence across the organization, keeping abreast of industry best practices.
- Ensure safety standards and best practices are upheld in all engineering processes and projects, prioritizing the well-being of team members and stakeholders.
We're looking for someone with…
- Demonstrated experience leading multiple engineering teams within a product- or engineering-led environment, preferably at an early-to-mid-stage SaaS company.
- A deep understanding of SaaS software architecture, languages, technologies, and cloud infrastructure.
- A proven track record of building and nurturing high-performing teams, with a focus on individual growth and development.
- Strong communication skills, both verbal and written, with the ability to convey complex technical concepts concisely and accurately.
- A high degree of conscientiousness. You are willing to do a thorough job regardless of the task. You keep your commitments.
- A passion for continuous learning and experimentation, with a willingness to explore new technologies and provide mentorship to …
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100% paid insurance premiums 16 weeks paid parental leave 401k retirement 401k retirement matching Annual healthy lifestyle budget Co-working space rental reimbursement Healthy lifestyle budget Home office budget One month sabbatical One month sabbatical after five years Paid insurance premiums Paid parental leave Professional education budget Remote-first company Remote work stipend Subject to market rate adjustment Unlimited PTO
Tasks- Drive innovation
- Foster team culture
- Lead engineering teams
- Manage budgets
- Manage project delivery
- Provide mentorship
Agile methodologies Automation Behavioral Data Cloud Infrastructure Collaboration Communication Customer data platform Customer.io Data Pipelines Engineering management Innovation Languages Leadership Marketing Marketing Automation Mentorship Partnerships Project Management SaaS SaaS Architecture Scalability Software architecture Team Leadership Technical Excellence Technologies
Experience5 years
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