Director of Customer Success

Allergan Data Labs is on a mission to transform the Allergan Aesthetics beauty business at AbbVie, one of the largest pharmaceutical companies in the world. Our iconic brands include BOTOX® Cosmetic, CoolSculpting®, JUVÉDERM® and more. The medical aesthetics business is ripe for rapid growth and disruption, and we are looking to add to our high performing team to do just that. 

Our team has successfully launched a new and innovative technology platform, Allē, which serves millions of consumers, tens of thousands of aesthetics providers and thousands of colleagues throughout the US. Since its launch in November 2020, Allē has delivered curated promotions, personalized experiences and had millions of consumers use it as part of their beauty journey. 

We’re looking to add to our team as we prepare to launch a new array of game-changing technologies on our successfully adopted platform. If you’re interested in working within a startup-oriented environment, while having the backing of a very large company, please read on.

Allergan Data Labs is on a mission to transform the Allergan Aesthetics beauty business at Abbvie, one of the largest pharmaceutical companies in the world. Our iconic brands include Botox, CoolSculpting, Juvéderm and more. The medical aesthetics business is ripe for rapid growth and disruption, and we are looking for an experienced Director/Executive Director Customer Success to add to our high performing team to do just that.

Allergan Data Labs is the force behind Allē, which serves millions of consumers, tens of thousands of aesthetics providers, and thousands of colleagues throughout the US. Since its launch in November 2020, Allē has delivered curated promotions, personalized experiences, and had millions of consumers use it as part of their beauty journey. We’re looking for a Director of Customer Success  to help drive outstanding customer experience best practices as we prepare to launch the next phase of our platform. 

As the Director/Executive Director Customer Success, you will report to the Head of Go to Market, as well as continuously collaborate with key stakeholders across the business to solve the most important technical problems. The Customer Success team is responsible for driving implementation, adoption, and long-term value realization for our providers and consumers. The team partners cross-functionally to advocate for our customers and ensure a high-quality experience through their lifecycle. You will be responsible and own retention, expansion and customer advocacy metrics. This leader will own all adoption client aspects, including …