Director of Customer Strategy

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

JOB DESCRIPTION:

This role will directly interact with the (Americas) Chief Customer Officer. As a senior team member, you will work closely as a trusted advisor, lead strategic projects, facilitate cross-functional collaboration, and ensure the CCO has robust support that enables effective leadership. This individual will also oversee daily operations in partnership with senior managers and department leaders and perform tasks such as maintaining, planning, and coordinating everything related to the business operating model of the CCO Org, QBRs and meetings, and scheduling facilities, as well as develop and building on relationships with all employees for increased efficiency and responsiveness of existing operations, and help define new operational strategies by working with CCO and other peers on special projects.

What you'll do...

• Coordinate closely with the customer office teams to drive internal interlocks and ensure smooth handovers of new clients.

• Ensure that the team executes against Commvault's sales engineering, professional services, and customer success processes while building and maintaining value through each process step.

• Under the guidance of the CCO, oversee and manage strategic business initiatives from development through successful execution.

• Assist and communicate with Directors, peers, and AVPs in decision-making, program management, and initiative implementation.

• Review, design, and execute improvements to organizational structure; find knowledge and skills gaps and help address them

• Oversee onboarding and enablement efforts.

• Improve current processes and optimize organizational procedures for efficiency and productivity.

Who you are...

• 8+ years of professional experience, including significant team management experience

• Enterprise sales engineering experience in the B2B software sector, ideally in the cyber security, cloud ecosystem, analytics, ML, and/or AI spaces

• Strong technical knowledge related to data resiliency, cyber security, data science, analytics, distributed computing (on-premises and cloud), ML and their applications and constraints in the enterprise

• Experience assessing current team members, interviewing prospective employees, and onboarding new personnel.

• Analytic, data-driven mindset for setting up and measuring team staffing and other key delivery metrics

• Demonstrated experience being a change agent and creator/innovator of new processes, assets, and strategies

• A bridge-building communication style, with excellent written and verbal skills, to collaborate proactively with the many teams at Commvault

• Strong ambition and an appreciation for “reach” objectives, where the goal is to make a maximum impact with minimum resources

You’ll love working here because:

• New hire stock equity (RSU) and employee stock purchase plan (ESPP)

• Continuous professional development, product training, and career pathing

• An inclusive company culture, opportunity to join our Community ERGs

• Generous global benefits

Thank you for your interest in Commvault. Total compensation for this role is market competitive, and within the below base salary range:

We’re proud to offer competitive benefits that care for you and your family through our 401K plan, health benefits (including medical, dental, and vision available for families and domestic partners), and pet insurance for your furry family members. You can also find the details of our U.S. benefits by visiting benefits.commvault.com.

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

For our Candidates to prioritize your security: 

Commvault has been made aware of email and/or text correspondence scams that falsely state that the senders are from the Commvault HR team and/or a member of our leadership team. The scammers even conduct false interviews via email or text and then request personal information (name, address, birthdate, social security number, etc.) when returning the signed offer letter. Please note that Commvault does not conduct interviews by email or text, and we will never ask you to submit a W4 via email or prior to your first day of employment. 

If you think you have been targeted in this recruiting scam, please reach out to us at wwrecruitingteam@commvault.com. You can also find more tips about job scams and how to avoid them on the FTC’s website.