Director of Business Operations

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"This is a great opportunity to become a trusted partner with FICO's Global Sales, Finance, and Product and Technology organizations.  As owner of the end-to-end Solution Architecture Review process, you will enable well-architected, repeatable, more competitive, and profitable deals.  You will play an integral role to ensure solution designs meet client needs, are feasible, and maximize margin.” – Business Operations, Senior Director

What You’ll Contribute

• Collaborate with and lead cross functional teams to ensure end-to-end Architecture Review process adherence for every applicable opportunity.
• Screen Solution Designs to determine if they fall within existing standards or require review. 
• Manage Solution Architecture Salesforce cases to ensure cases are opened as necessary and assigned to the appropriate resource within the specified SLA. 
• Follow up to ensure Architecture creation happens within the specified SLA. 
• Work with the Architects and Presales consultants to ensure all appropriate documentation has been completed prior to submission to the Architecture Review Committee.
• Screen Architecture Review Materials for completeness and determine appropriate reviewer from relevant internal organizations (Product Management, Engineering, GTS, Information Security, Professional Services, etc.) based on technical architecture, product/cloud readiness, infrastructure requirements, and special security requirements. 
• Coordinate communication between the Review team and the Requestor. Initiate discussions via email, schedule meetings as needed, and ensure focused, productive dialogue.
• Ensure the review is completed within the SLA.  Schedule and moderate Reviews via Zoom meeting as necessary. 
• Collect, consolidate, and summarize responses from the Review Committee.
• Develop Action Plans as needed for “No” decisions and conditional approvals and manage the Actions Plans through to completion to ensure they are being executed
• Provide Results to the requestor including any action plans and conditional approvals.
• Catalog all documentation in the Architecture Review Repository.
• Conduct regular reviews via the established cadence to ensure the approved solution architecture is adhered to through pricing and implementation.
• Cross trained as bench strength for the Proposal Team as needed.
• Produce reports/dashboards and communicate at a regular cadence to relevant stakeholders.
   

What We’re Seeking

• General knowledge of FICO products and how they work together.
• Process oriented with strong attention to detail. 
• Collaborative team player who works cross-functionally to solve problems and delivers complex projects on tight timelines.
• Exceptional facilitation, moderation and organization skills.
• Effective time management skills with the ability to meet tight deadlines and juggle multiple tasks/projects simultaneously.
• Must be proficient in Microsoft Office Packages, advanced level preferred for Word, Excel and PowerPoint.
• An ability to balance detail-orientation as well as big picture thinking and strategy.
• Able to work extended schedules during the month and quarter end cycles.
• Experience working with SFDC CPQ and other sales related systems including data enrichment tools preferred.
• Bachelor’s degree in highly related field; Advanced degree a plus.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $112,000 to $176,000 with this range reflecting differences in candidate knowledge, skills and experience.
   

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy