Director of Business Infrastructure & Governance – Commercial Card

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About this role:

Wells Fargo is seeking a Director of Business Infrastructure & Governance – Commercial Card.

The Director of Business Infrastructure & Governance will play a critical leadership role in establishing the operational, financial, and strategic foundation of the Commercial Card business. This individual will be responsible for developing and managing key business routines, financial reviews, governance structures, sales forecasting models, and client onboarding optimization, ensuring operational efficiency, regulatory adherence, and business growth.

This leader will partner closely with the sales teams to drive portfolio growth, maximize client value, and ensure alignment between business strategy and client engagement efforts. Additionally, this role will collaborate with sales, implementation, and service teams to streamline processes, improve the client experience, and accelerate onboarding timelines for new customers.

The ideal candidate has deep expertise in business operations, financial management, pricing strategy, risk management, governance, and client onboarding within financial services. Acting as a key business partner, this leader will provide transparency, insights, and structure to the commercial card business, enabling informed decision-making and strategic execution.

Key Responsibilities:

• Business Infrastructure & Strategic Execution
• Develop and implement business management frameworks, routines, and key initiatives to drive operational effectiveness and strategic execution.
• Lead and manage Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and financial performance reviews to track progress against business goals.
• Partner with senior leadership to identify and execute initiatives that enhance business performance, scalability, and efficiency.
• Collaborate with the sales teams to ensure strategic alignment between business goals and client engagement efforts.

Financial Reviews, Sales Forecasting & Performance Management

• Partner with finance team on the financial review process, ensuring accurate forecasting, expense management, and financial reporting for the commercial card business.
• Develop and refine sales forecasting models to enhance revenue planning, monitor sales pipeline trends, and drive data-informed business decisions.
• Partner with sales, finance, and strategy teams to align forecasts with market dynamics, customer demand, and revenue targets.
• Establish key performance indicators (KPIs) and reporting structures to track business success and inform decision-making.

Governance & Regulatory Compliance

• Lead the commercial card governance framework, ensuring adherence to regulatory requirements, internal policies, and risk management best practices.
• Partner with legal, compliance, and risk teams to maintain governance structures, manage risk assessments, and oversee policy execution.
• Drive alignment with internal controls, audit requirements, and enterprise risk management processes.

Process Optimization & Client Experience

• Partner with sales, implementation, and service teams to streamline processes, improve the client experience, and reduce onboarding timelines for new customers.
• Identify pain points and inefficiencies in the onboarding and implementation process and develop solutions to improve speed-to-market and overall customer satisfaction.
• Drive automation and digitization initiatives to enhance operational efficiency and create a more seamless onboarding experience.
• Establish key metrics to track onboarding performance and continuously optimize the process based on client and internal feedback.

In this role, you will:

• Manage and develop multiple business functional areas with focus on implementing and delivering long-term strategies, policies, and process advancements for cross-functional stakeholders, and internal and external partners associated with the area of Business Execution or who are affected by its outcomes
• Identify Business Execution opportunities and strategies for process improvement and risk control development over the long-term in order to ensure operational excellence and process efficiency
• Lead Business Execution team for assigned initiatives ensuring solutions are designed, integrated, and controlled to improve effectiveness, limit risk exposure, and create efficiencies as appropriate
• Interpret and develop a range of policies and procedures for long-range and fundamental retooling of perspective, approach, culture, quality, relationships, operations, and capabilities
• Collaborate and influence functional management to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo strategies or policies and business line objectives
• Manage allocation of people and financial resources for Business Execution
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

Desired Qualifications:

• 10+ years of experience in business operations, financial management, governance, or risk management within financial services.
• Strong understanding of commercial card products, pricing dynamics, financial performance management, risk management, and governance frameworks.
• Proven experience in developing and managing business reviews, governance routines, and financial oversight for a large business unit.
• Ability to develop and implement sales forecasting models to drive revenue planning and business growth.
• Strong analytical and problem-solving skills, with experience leveraging data to inform pricing decisions and business optimization.
• Experience working with regulatory and internal policy adherence in a highly governed financial environment.
• Proven ability to work cross-functionally with sales, client engagement, account optimization, implementation, and service teams to drive business growth and operational efficiency.
• Experience with process automation and digital transformation to improve the client experience and onboarding efficiency.

Job Expectations:

• Not eligible for visa sponsorship
• Role is not eligible for 100% remote. Candidates must be willing to work onsite 3 days per week and 2 days remote

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.