Director of Agent Quality

About Ethos

Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. 

We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier, faster and better for everyone. 

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! 

About the role:

We are seeking a highly skilled and experienced Director of Agent Quality to oversee our Agent Quality Team. This individual will be responsible for end-to-end oversight of agent quality including detection, investigation, ongoing supervision, and actioning on agents. The successful candidate will play a crucial role in maintaining the integrity of our sales practices, detecting fraud, managing persistency, and upholding the highest standards of agent quality as we work to delight our customers.

Duties and Responsibilities:

Detection

• Lead a Risk Operations team to identify, implement, and continuously evaluate fraud flags within our sales operations
• Create, maintain, and monitor dashboards that track persistency rates, fraud flags, and other key sales practices metrics in order to identify, understand, and respond to trends and emerging risk
• Stay current on latest technology tools and threats to proactively improve our toolset and anticipate evolution in behaviors

Investigation

• Design and continually update framework for investigating and decisioning action based on reviews of potentially fraudulent activity 
• Oversee a team of investigators and analysts who investigate flags, perform client outreach, review patterns of behavior and assess relevance and level of threat
• Decides, in partnership with other teams as relevant, which actions …