Director, Matchday Operations and Administration

Overview

The Director of Matchday Operations and Administration will lead in the day-to-day administration of the Matchday Operations department. The role will actively ensure that all MLS Clubs are properly educated in League Policy and will effectively manage Matchday for all MLS Clubs supporting Matchday Control.  Additionally, this role will oversee the operational execution of ancillary events including, MexTour, Leagues Cup, and MLS-owned Events.

Responsibilities

• Serve as a primary liaison with MLS Operations and club and stadium operations on all key policies. Examples policy Includes but not limited to Matchday Operations manual, Venue Design Standards, and other corresponding matchday manuals.
• Liaise with selected host venues and operators, governing bodies and external stakeholders to ensure all stadium and match operations requirements are met.
• Lead a small, high-impact team, fostering a culture of accountability, support and continuous learnings across MLS and other professional sporting leagues. 
• Facilitate and lead collaborative committee groups to enhance communication and foster strong working relationships between club, stadium, and operations staff.
• Develop, coordinate, and execute operational, logistical and functional needs for all MLS/SUM events and MLS-run matches.
• Oversee Event Guide preparation and execution of documentation used to communicate to internal and external stakeholders.
• Manage vendor relationships and oversee the execution of partner solutions and contractual agreements to ensure successful delivery and alignment with department and organizational goals
• Support and manage department and operational budget forecasting efforts in support of the departments business operations.
• Support yearly business planning initiatives to align with both the Matchday group and Operations goals with League wide objectives

Additional Responsibilities

• Provide operations support at assigned MLS events (e.g. MLS All-Star, MLS Playoffs, and MLS Cup,)
• Additional responsibilities as assigned by the Vice President, Matchday Operations & Administration.

Qualifications

Education and Experience

• Bachelor’s Degree in Sports Management or a related field
• 8+ years of experience in both professional soccer and team administration, stadium and league operations

Required Skills

• Demonstrated success in leadership including managing staff and investing time in developing staff
• Experience in managing sophisticated budget structure
• Proficiency in written materials including memos and policy documentation
• Advanced communication and presentation skills
• High level of commitment to quality of work and organizational ethics, integrity and compliance.
• Ability to work effectively in a fast-paced, team environment.
• Proficiency in Word, Excel, PowerPoint, and Outlook
• Demonstrates informed decision making and problem-solving skills.
• Detail-oriented with the ability to multi-task and meet deadlines with minimal direction.
• Ability to travel and to work non-traditional hours, including evenings, weekends, and holidays.
• Ability to work remotely while on business travel

Desired Skills

• Knowledge of the Spanish Language (business proficiency)
• Knowledge of the sport of soccer
• Master’s degree in business or Sports & Entertainment Administration

Total Rewards

Major League Soccer offers a competitive starting base salary of $115,000 - $150,000, based on individual qualifications, market financials, and operational business needs. We are committed to providing a Total Rewards package that attracts, supports, engages, and retains talent. Our benefits package includes comprehensive medical, dental, and vision coverage, a $500 wellness reimbursement, generous PTO, and a hybrid office/remote work schedule to promote work-life balance. We also prioritize career and professional development, offering on-the-job training, feedback, and ongoing educational opportunities.

We believe in the power of in-person collaboration to fuel creativity, strengthen connections, and cultivate a vibrant workplace. As a result, employees are required to work from an MLS office at least four days a week. We understand the value of balance, so employees also have the flexibility of working remotely on Fridays, along with the option to take up to two additional remote flex days each month.

At Major League Soccer, we are proud to be equal opportunity employer. We value diversity and inclusion and believe that a diverse workforce enhances our ability to compete in the marketplace. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We are dedicated to ensuring that individuals with disabilities are provided reasonable accommodation throughout the job application or interview process, essential job functions, and other benefits and privileges of employment. If you require accommodation, please contact us to request it.

Join our team and be part of the Major League Soccer family, where we elevate the game and inspire greatness!