Director, Inside Sales

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth tech company changing the retirement industry. We’ve raised more than $700M in primary and secondary financings and are backed by a number of investors. Most recently, this includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

As the Director of the Inside Sales Representatives at Human Interest, your primary responsibility will be to coach and develop a high-performing team of our high-volume sellers. This group spans three distinct functions: Inside Sales Representatives (ISR), Small Market AEs, and the Sales Development Representatives (SDR) teams. 

In this role, you will serve as a key Leader and strategic advisor, providing guidance and development to Leaders and ensuring best practices are implemented across the board. Your passion for revenue growth, data-driven insights, and proactive problem-solving make you an ideal fit for this role.

What you get to do every day

• Manage our ISR, SDR, and Small Market team Leaders to establish and meet or exceed key performance metrics and conversion benchmarks
• Maintain a comprehensive view of the team’s performance, identifying trends, and taking strategic actions to drive continuous improvement
• Coach, mentor, and develop sales Leaders in areas of process improvement, productivity, and inside sales best practices
• Facilitate Leader training on employee development, guiding career growth, onboarding, and performance feedback
• Align with Partnerships and Business Leads to ensure optimal lead flow and quality, setting targeted outreach strategies with Team Leaders
• Maintain open communication with the VP of Sales, regularly sharing team updates, performance insights, and areas for process improvement
• Conduct weekly 1:1s with Leaders, focusing on personal coaching, quota achievement, and strategic improvement areas
• Proactively identify and address missed opportunities, ensuring lead quality, follow-up, and customer engagement
• Provide accurate weekly forecasts to the VP of Sales and monitor team performance against goals
• Share actionable weekly insights with the VP of Sales on performance concerns, successes, and strategic process improvements
• Oversee and refine performance metrics, ensuring alignment with organizational goals and sales benchmarks

What you bring to the role

• Bachelor's degree in Business, Marketing, or a related field preferred
• Proven experience in a Sales Development Leader role or a similar Leader position
• Minimum of 8+ years of Sales team management experience
• Strong understanding of sales processes, lead generation, sales engagement tools (Outreach and Gong) and CRM tools (Salesforce)
• Technologically savvy; able to pick up new systems and technologies quickly
• Excellent communication, coaching, and interpersonal skills.
• A curious mindset and ability to dig into data and understand the reasons behind performance changes.
• Ability to analyze data, draw insights, and make strategic data-driven decisions
• Self-motivated and able to work in a fast-paced, dynamic environment
• Proven expertise in coaching and developing team members, providing constructive and actionable feedback to drive consistent performance and growth; and fostering a culture of continuous improvement and development across the team
• Exceptional record of leading high-performing managers who consistently drive month-over-month success, achieving and exceeding sales quotas and targets at scale Demonstrated ability to strategically guide and support leaders through shifting priorities, adapting to new strategies as needed to outpace organizational goals and enhance team-wide transparency and performance
• Strong interpersonal, organizational, and stakeholder management skills able to present to leadership on results of sales performance; translating team performance into easy-to-understand goals, metrics, and benchmarks, aligning on overall sales leadership vision
• Proven experience in presenting performance insights and aligning team goals with overarching sales leadership objectives

Why you will love working at Human Interest

Mission - Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.

Culture - Our operating principles define how we come together as a team to do our work. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• Customer obsession
• Long-term orientation
• Autonomous and accountable teams
• An escalating bar for talent and performance 
• Fundamental optimism 

Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the US. The base salary for this position spans $105,000 - $110,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary that we offer to a new employee within this range is based on their location within the US, their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall Total Rewards package. This position will also offer a variable target of $110,000. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits.

Benefits - 

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Generous PTO and parental leave policies
• Addition Wealth - Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra - Enhanced Mental Health Support for Employees and dependents  
• Carrot - Fertility healthcare and family forming benefits
• Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech
• Fun online and regional events and celebrations and department and company offsites
• The vast majority of our positions can be 100% remote
  

We’re a great place to work (but don’t take our word for it) 

Here’s a list of our awards and accolades:

• Certified as a Great Place To Work® (2023-2024)
• Fortune Best Place to Work in the Bay Area (2024)
• Best Places to Work by Built In (2023-2024)
• America’s Best Startup Employers by Forbes (2020-2022, 2024) 
• A Top Company by Y Combinator (2020-2023)
• Inc. Fastest Growing Companies (2021)

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com.

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines.

See more: https://humaninterest.com/disclosures