Director, Infrastructure Network & Access SME

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An Infrastructure Director with expertise in Core and Edge network technologies is a senior technology leader responsible for overseeing the maintenance of Cencora IT infrastructure.

Under general direction of the Sr. Director, IT Operations SME, the Director of the IT Operations Network and Access SME Teams is responsible for providing leadership and directing Network and Access Services infrastructure 3rd line support.

 This individual possesses high level knowledge of Core and Edge Network technologies. An IT Leader is staying up with the trends in technology, assess the impact of existing and emerging technologies and being able to contribute to high level roadmaps, technology planning and create healthy tension with architecture teams to create usable, secure, efficient and reliable solutions for Cencora’s Network Infrastructure.

 This role ensures follow the sun coverage around the globe are properly positioned, skilled, staffed and motivated to react and resolve incidents and requests for Cencora’s IT Infrastructure. Leads a global and diverse team consisting of team members and technical leaders/staff engineers in the US, Lithuania, UK, India, and Australia. 

 Provides support to Technical Service Owners by managing Technical Services and provides advice and counsel to vendor management. Is accountable for Network Infrastructure Vulnerability remediation and leads the teams directly or indirectly responsible for remediation of any security threats into Cencora Network estate.  

 The Director also acts in a capacity of Availability Control Manager (ACM) with an objective to lead the technical investigation to restore availability/resiliency when root cause is unknown and involved multiple teams across ITI. With the full authority to prioritize, organize and direct the investigation across ITI.

 PRIMARY DUTIES AND RESPONSIBILITIES:

 IT Service Support and Strategy

• Works with internal stakeholders to understand business and service consumer’s needs.
• Contributes to the development of an IT strategy of associated Technical Services.
• Accountable for the development and transition to steady run state of IT initiatives and services to support business strategy.
• Collaborates with directors and managers across the organization and key stakeholders for the coordination …