Director, Enterprise Change & Problem Management (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

The Director of Enterprise Change and Problem Management will lead and oversee the global enterprise strategy and execution of Change and Problem Management practices across the organization. This leader will be responsible for ensuring that Change initiatives are systematically managed and standardized to minimize disruption and reduce risk, while also driving a consistent, efficient, and proactive approach to Problem Management to prevent recurrence of issues and improve operational performance.

The role requires a strategic, data-driven leader with expertise in managing large-scale Changes in complex global environments, who can build high-performing teams and foster cross-functional collaboration across departments.

What You’ll Do:

• Change Management:

  • Chairman of Change Advisory Board: Facilitate the CAB ensuring all high risk changes are adequately vetted and reviewed. 

  • Develop and lead global Change Management strategy: Ensure alignment with organizational goals and continuous improvement of Change processes.

  • Oversee the end-to-end Change Management lifecycle: From initial impact assessment, through planning, execution, and post-implementation review.

  • Ensure consistent governance and adherence: Establish global standards, policies, and procedures to ensure Changes are controlled and implemented with minimal risk.

  • Stakeholder engagement and communication: Partner with senior leadership and business units to manage expectations, communication plans, and training as necessary.

  • Drive continuous improvement: Identify and implement best practices, tools, and methodologies to improve the effectiveness and efficiency of Change Management across regions.

• Problem Management:

  • Strategic oversight of Problem Management practices: Develop frameworks to identify root causes of Incidents and ensure corrective actions are implemented globally.

  • Lead cross-functional problem-solving efforts: Facilitate collaboration between Incident Management, Engineering, IT, operations, and business units to drive problem resolution and prevent recurrence.

  • Proactive Problem identification: Utilize data analytics, trend …