Director, Enterprise Applications (Quote to Cash)

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Overview of the role

The Quote to Cash (QTC) IT Leader is responsible for leading the design, implementation, and optimization of end-to-end Quote to Cash processes and technology solutions. This role requires a strong understanding of sales operations, billing, revenue recognition, and financial processes, ensuring seamless integration between CRM, CPQ, ERP, and other enterprise systems. The ideal candidate will work closely with cross-functional teams to drive business transformation, system scalability, operational efficiency, enhance customer satisfaction, streamline go-to-market (GTM) processes, and accelerate revenue growth for the company. 

What You’ll Do 

• Lead the IT strategy and roadmap for Quote to Cash, aligning with business objectives and growth initiatives.
• Craft and articulate a compelling vision for the Quote to Cash Technology domain, mapping out a transformative plan that improves how products are brought to customers and partners. 
• Oversee the architecture, implementation, and management of QTC technology solutions, including CPQ, billing, contract management, and ERP integrations.
• Collaborate with Sales, Finance, and Operations teams to streamline processes and enhance system capabilities.
• Manage system configurations, enhancements, and custom developments to meet business needs.
• Drive automation and efficiency improvements across the QTC lifecycle.
• Ensure compliance with financial regulations, revenue recognition standards, and audit requirements.
• Provide leadership and direction to IT teams and external vendors in delivering QTC solutions.
• Monitor system performance, identify potential risks, and implement mitigation strategies.
• Stay informed on industry trends and emerging technologies to drive continuous improvement.
• Define and deliver analytics on Q2C success metrics from various sources, including quote velocity, operational metrics, automation efficiency, and pricing/packaging trends.

What You’ll Bring 

• Bachelor’s or Master’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline
• Industry certifications a plus: Salesforce, PMP, ITIL, CISSP or similar …