Director, Database/Automation Production Support
Work From Home, USA
Job Family
Corporate Development, Strategy and SustainabilityAbout Us
At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.
Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.
Transamerica is a part of Aegon, an integrated, diversified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information, visit www.transamerica.com.
Who We Are
Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services.
What We Do
Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology).
Job Description Summary
The Director, Database/Automation Production Support provides overall direction automation support services to Life, Annuity , Retirement and Employee Benefits business divisions.Job Description
Responsibilities
- Champion organizational change and promote a culture of accountability, collaboration and customer service excellence.
- Manages dashboard of production issues and enhancements along with and process improvements related to database changes and automation.
- Serves as escalation point for direct reports in terms of risk management, issue escalation/resolution, scope change and implementation planning.
- Continually seek program process improvements.
- Define and direct formal communication methods and establish open and consistent communication with all levels within the organization. Provide database program status and reporting.
- Provide direction and ensure the team uses the intake tools.
- Establish governance (prioritization of work), processes (required documentation and sign offs), and procedures for issues and enhancement work.
- Direct and oversee activities holding teams accountable for meeting goals and objectives.
- Direct problem resolution, decision making, communications and other associated activities during production issues and enhancements using a pro-active and constructive approach.
- Work with the team to ensure correct tool selection (SQL/Microsoft access) for the new development work is sound
- Mange a team across multiple remote locations
Qualifications
- Bachelor’s degree in a business related field or equivalent experience.
- Ten years of strategic planning experience, including five years directly in production support
- Financial services background helpful
- Leadership experience leading teams (remote leadership experience a plus)
- Experience utilizing negotiation skills; coordinating and facilitating small and large group meetings
- Ability to communicate with all levels of the organization to guide in strategic planning fundamentals and plan execution.
- Proficiency using MS Office
Preferred Qualifications
- Production Support/Enhancement work history
Working Conditions
- Remote working environment
- Occasional travel to meet with leaders or direct reports
*Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**
Compensation:
The salary for this position generally ranges between $120,000-$140,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.
Bonus Eligibility:
This position is also typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion.
This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.
What We Offer
For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.
Compensation Benefits
Competitive Pay
Bonus for Eligible Employees
Benefits Package
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Health and Work/Life Balance Benefits
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
College Coach Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs
Peer Recognition Program (BRAVO)
* As of December 31, 2022
Inclusion & Diversity
We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.
To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.
Giving Back
We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.
https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation
Transamerica’s Parent Company
Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 29.5 million people across the globe. It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.
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Job Profile
Work from Home Work From Home, USA
Benefits/PerksCollaborative environment Comprehensive benefits package Diverse workforce Positive environment Work From Home Work-life balance
Tasks- Direct communication
- Ensure tool selection
- Manage production issues
- Oversee team activities
- Promote accountability
Access Annuities Annuity Automation Automation support Coaching Collaboration Communication Customer service Database Management Decision making Discretion Documentation Employee Benefits Finance Financial Services Insurance Insurance policies Investment solutions Leadership Life Insurance Microsoft Access MS Office Mutual funds Negotiation Organization Organizational Problem Resolution Process Improvement Reporting Retirement plans Retirement Solutions Risk Management SQL Strategic planning Team Management Technology Training
Experience10 years
EducationBachelor's degree Business Business-related field Communications Equivalent Equivalent experience Finance Related Field
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9