Director, Client Services

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together. 

What’s unique about this role?

The Director of Client Services leads a project management team (“pod”) comprised of Senior Project Managers, Project Managers, and Discovery Analysts. The pod drives an exceptional client experience through exemplary responsiveness, consultative approach, and adoption of Lighthouse technologies and workflows. The cornerstones of this position include people management, client experience, execution, and leadership.

What will this person do?

• People Management: Allocate people resources and manage team performance within assigned pod, track key performance indicators, and lead team engagement and culture. 
• Client Experience: Develop client relationships and ensure consistency in consultative communication and standards.
• Communicate proper expectations for scope and deadlines to internal and external stakeholders.
• Execution: Drive team results in the areas of technology, workflow and process mastery, issue resolution, and department and/or company objectives and initiatives.
• Provide support to project management team on project start-ups including kick-off call preparation and documentation of standards, as well as with project closure tasks such as final billing and data destruction.
• Leadership: Deliver strategic, operating, and results-oriented leadership to promote team and individual excellence. Perform other related duties as assigned.

Bring your passion and together we will shine.  It would also be great if you have the following:

• Strong analytical and logical skills.
• Ability to solve problems and deal with a variety of variables in situations where only limited standards exist.
• Effective written and oral communication skills including having the ability to deal with difficult situations and manage conflicts to successful resolutions.
• Outstanding organizational skills and the ability to multitask.
• Strong project management skills including the ability to interpret a variety of instructions provided in written or oral form.
• Work within timelines and budget parameters.
• Assure quality, accuracy and timeliness of all aspect of implementation.
• Able to delegate tasks to appropriate inter-department team members and able to load balance when workloads exceed a team’s or person’s capacity.
• Flexibility and adaptability to handle a changing and growing workload and ability to assess when team members are struggling with …