Director, BPO Strategy & Governance

Hi, we're Oscar. We're hiring a Director, BPO Strategy & Governance to join our to join our Shared Services & Transformation team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will lead a team of Program Managers responsible for core foundational and future -focused initiatives associated with the successful functionality of an internal BPO division. This team is an integral part of Oscar and our overall operations engine

You will play a critical role in the daily operations of both onshore and offshore production-based business units. You will exercise expertise and leadership that is instrumental in maintaining high standards and delivering exceptional service to our internal and external partners

You will oversee the execution of crucial deliverables that ensure the success of Oscar partnerships, managing matrixed, cross-functional work streams internally and informing stakeholders externally. You will build an operating model for any external partnerships that can scale with business growth

You will report to the Sr. Director, Shared Services & Transformation

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $174,400 - $228,900 per year. The base pay for this role in all other locations is: $156,960 …