Director, Billing and Collections

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

An overview of this role

The Director, Billing & Accounts Receivable position, provides the strategic vision for GitLab’s billing & accounts receivable functions while providing oversight of the day to day operations of these teams. The Director is accountable for the performance and effectiveness of these departments, ensuring company invoicing and cash receipt targets are met. Responsibilities include, but are not limited to; managing the daily work-flow of the department, partnering  closely with the Sales and Revenue teams to manage client orders and billings on time, analyze payment trends including DSO and bad debt, align with Enterprise IT on the strategic direction of system strategy, implement and drive RPA as well as process improvement, provide subject matter expertise to various company stakeholders, support month end close as well as Sox and Audit requirements plus develop training material.  

What You’ll Do  

• Leads the Billing and Collections teams and effectively manages the risk of credit extensions while ensuring the DSO and dilution on accounts is kept within acceptable limits as set forth by Finance Leadership
• Deploy interim solutions for business-critical needs; must have ability to quickly assess unfamiliar situations and provide remediation, including modifying standard processes to address longer term issues
• Drive transformation, improve productivity and streamline business operations
• Manage review and analysis of business systems and upgrades
• Define and management performance metrics of Billing and AR Teams
• Build, optimize and automate performance reporting
• Partner with Revenue Director and Sales Operations team to drive process improvement and implementation
• Manages high level billing escalations and makes related business decisions
• Analyzes departmental performance and advises the teams on high risk decisions while maintaining established credit and underwriting controls to prevent loss exposure
• Educates, trains, monitors, problem-solves, and ensures company policies are followed across the Billing/Collection departments and provides strategic direction to management and their teams
• Ensures all team members are effectively trained and have the tools available to carry out their tasks in an accurate and efficient manner
• Responsible for oversight of the monthly accounts close process (billing/collections), resulting in timely delivery of accurate data for management reporting
• Responsible to participate in external and internal audits as they relate to billing functions
• Responsible to supervise and direct activities of billing and collections staff to ensure consistent application of best practice, productivity, and adherence to internal controls for billing compliance

What You’ll Bring 

• Bachelor’s Degree in Accounting, Finance, or Business Administration required
• 15+ years in Billing/Collections management
• 3+ Years experience with Zuora and Salesforce from quote to cash collection
• Proven ability to perform strategic planning and set priorities for a billing department
• Proven track record for improving processes and problem- solving
• Strong leadership skills with an ability to coach and motivate
• Solid understanding of billing and financial concepts
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills and ability to collaborate with cross-functional teams. Able to work in stressful situations with firm deadlines
• Ability to use GitLab

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.