Director, Account Management

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Oversee the overall client satisfaction for all accounts

• Manage account renewal and retention processes and assist sales team in generating new client referrals
• Identify new services and profit enhancement opportunities within existing clients
• Collaborate with internal departments regarding client needs and requests, including understanding and interpreting contractual obligations to meet business needs
• Oversee the identification of client complaints and resolution of issues related to internal processes and systems
• Implement client specific corrective action plans and ensure timely submissions of complaints process
• Oversee the reporting and client documentation within Salesforce.com
• Research competitive intelligence and relevant market information to enhance client experience
• Facilitate development of custom proposals for new and existing clients
• Ability to travel

Education/Experience: Bachelor’s degree in Healthcare or Business Administration, Marketing, related field or equivalent experience. 7+ years of account management experience, preferably in specialty pharmacy, pharmacy benefit management, and/or a managed care environment. Previous management experience including responsibilities for hiring, training, assigning work and managing performance of staff.

Pay Range: $110,900.00 - $205,000.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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