Diminished Value Adjuster (CST/MST Timezone) - Remote, Remote, US

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.


You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.


Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.


We are the Good Hands. We don’t follow the trends. We set them.

Job Summary

As a Diminished Value Adjuster your are responsible for reviewing moderately complex diminished value claims for insureds and claimants. The individual reviews damage estimates assess diminished value and contacts the involved party carrier to negotiate and settle the claim for diminished value. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention. This role may involve direct and/or indirect interaction with staff or outside counsel when applicable.

Key Responsibilities


You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience.


The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. 
The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. 
The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. 
The Negotiator – you'll evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. 
The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. 

Work Location


This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents. This role is only available to candidates in Central or Mountain Standard Time Zone(CST/MST).

When you work from home full time, you’ll need: 

•   a dedicated workspace in your residence that is private and free from distractions
•   a minimum internet bandwidth of 50 MB down/5 MB up 
•   appropriate work surface and seating  


What will Allstate provide? 

•   A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse) 
•   Connectivity reimbursement of $80 per month to offset some of the cost of internet

Notice of Licensing Requirement


•   As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets

•  All required licenses will need to be obtained within 60 days of hire

•  You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal

•  This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)

Preferred Qualifications


•  6+ months of Auto Damage Estimating in a body shop setting in CCCOne, Mitchell, and/or Audatex software platforms

•  You have moderate to advanced computer skills

•  You value providing an effortless customer service experience, previous customer service experience preferred

•  Demonstrated conflict resolution skills and ability to problem solve

•  Prior experience having to learn new systems and software and/or demonstrate the technical aptitude to learn new systems and software

•  Organized and able to multi-task in a fast-paced environment

•  Known for clear and professional communication – both written and verbal

•  Being bilingual and/or having prior military experience is a plus

•  Prior insurance claims experience is a plus but not required


The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $50,000.00-$75,875.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.


Good Hands. Greater Together. ℠


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit


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Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


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Job Profile


North America


United States


Generous paid time off policy Medical and dental insurance Paid Time Off Paid time off policy Sign on bonus Time off Time off policy Training Tuition Assistance


Claim Handling Claims handling Communication Compliance Critical thinking Customer service Documentation Insurance Investigation Negotiation Problem-solving Technology Training

  • Assess damage estimates
  • Communicate with customers
  • Communication
  • Customer Service
  • Documentation
  • Interpreting policies
  • Investigate casualty claims
  • Investigation
  • Negotiate claims
  • Negotiate claims settlements
  • Negotiate settlements
  • Record claim details
  • Review diminished value claims



Adjuster license Appraiser license


Licensing requirement Remote


America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9