Diminished Value Adjuster (CST/MST Timezone)
Remote, Remote, US
The world isnât standing still, and neither is Allstate. Weâre moving quickly, looking across our businesses and brands and taking bold steps to better serve customersâ evolving needs. Thatâs why now is an exciting time to join our team. Youâll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
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Youâll do all this in an environment of excellence and the highest ethical standards â a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
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Everything we do at Allstate is driven by a shared purpose: to protect people from lifeâs uncertainties so they can realize their hopes and dreams. For more than 89 years weâve thrived by staying a step ahead of whateverâs coming next â to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weâve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
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We are the Good Hands. We donât follow the trends. We set them.
Job Summary
As a Diminished Value Adjuster your are responsible for reviewing moderately complex diminished value claims for insureds and claimants. The individual reviews damage estimates assess diminished value and contacts the involved party carrier to negotiate and settle the claim for diminished value. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention. This role may involve direct and/or indirect interaction with staff or outside counsel when applicable.
Key Responsibilities
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Youâll wear a few hats to fill a few roles throughout your day that all require a level of experience.
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The Customer Service Expert â youâll live into Allstateâs Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.Â
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The Investigator â youâll confidently and independently investigate casualty (and applicable LOB (line âŚ
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Remote
Benefits/PerksGenerous paid time off policy Medical and dental insurance Paid Time Off Paid time off policy Sign on bonus Time off Time off policy Training Tuition Assistance
Tasks- Communicate with customers
- Communication
- Customer Service
- Documentation
- Negotiate settlements
Claims handling Communication Compliance Critical thinking Customer service Documentation Insurance Investigation Negotiation Problem-solving Technology Training
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9