Digital Success Specialist, Customer Success (contractor)

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Amplify is seeking full-time, seasonal Digital Success Specialists to join our Customer Success team and play a crucial role in launching educators and students into a successful school year. Digital Success Specialists will coordinate with educational personnel to facilitate timely access to Amplify's services and ensure successful product and training implementation. This opportunity is perfect for tech-savvy individuals who thrive in dynamic environments, excel in problem-solving, and are committed to delivering outstanding customer service. 

This is a contract role. Expected contract duration: 05/05/25 - 09/26/25. 

Essential Responsibilities:

In this role, you will:

• Ensure customers complete their onboarding documentation accurately and promptly by efficiently managing and prioritizing your assigned tasks.

• Expedite the onboarding process by proactively calling district/school personnel and attending meetings as needed.

• Provide ongoing support to customers by addressing questions/issues encountered during the onboarding process, acting as a product generalist and problem solver. 

• Collaborate with internal stakeholders to ensure all necessary customer information is gathered and verified, meeting all requirements for onboarding and implementation.

• Develop and send manual and automated communications to customers as needed, offering clear guidance and updates throughout the onboarding journey.

• Serve as the primary escalation point for customer issues, continuously monitoring and assessing the risk of not meeting onboarding deadlines and proactively driving solutions in a timely manner.

• Maintain accurate records of all interactions and onboarding activities in Salesforce.

You are a good fit for this role if you:

• Proactively engage in new learning with confidence.

• Have a growth mindset about your work and are receptive to feedback.

• Have excellent communication skills, both over the phone and electronically.

• Take pride in being a brand ambassador and delighting customers in every interaction.

• Have confidence in communicating with district/school personnel. 

• Are a tech-savvy self-starter who can find solutions to challenges.

• Have a keen …