Digital Remote Capability Manager

Job Title

Job Description

Digital Remote Capability Manager

As the Digital Remote Capability Manager, you will lead enhancements and deployments of remote capabilities for North America and globally, oversee initiatives and data-driven solutions, collaborate with experts to transform business processes and develop standardized solutions, and report to the DT Workforce Innovation Office.

Your role:

• Collaborate across business and market leaders to establish strategic plans, gather requirements and design user stories representing customer and organizational needs.

• Teaming with Program leaders, Business Process Owners and Experts (BPOs/BPEs), Business Unit Leaders and Services Leaders to drive capability development and deployment roadmaps & drive adoption of the capabilities.

• Developing Value Analysis standard work in the market. Collaborating with product & business/function teams to identify capability gaps and requirements required for successful market launch and enablement.

• Identification of areas of services, professional services, remote services, solution & service delivery improvement.

• Operationally advance Philips solutions while meeting the timelines and deliverables of the business. Drive continued adoption and success throughout the Workforce Innovation Office (WIO) and delivery organizations.

• Lead service delivery improvements, identify new capabilities, and work with program leaders to prioritize and implement capability development.

• Participate in Design Reference Groups and release planning for new tooling or feature deployments and ensure service readiness for new introductions.

You're the right fit if:

• Previous experiences in remote service engineering, requirements design, and information knowledge architecture.

• Strong strategic skills, business process design, and continuous improvement methods.

• Proven leadership in high-performing teams and matrix organizations.

• Excellent prioritization, problem-solving, communication, and presentation skills.

• Bachelor’s degree in a relevant field; Master’s degree preferred.

• PMP and Lean Six Sigma Certification preferred.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $97,090 to $166,440

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $102,200 to $175,200

The pay range for this position in AK, DE, MD, NY, RI, or WA is $107,310 to $183,960

The pay range for this position in CA, CT, DC, MA, or NJ is $114,464 to $196,224

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.