Digital Platform Tooling Admin

ABOUT US 
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. 
 
HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. 
 

Job Overview – Digital Platform Tooling Admin

The Digital Platform Tooling Admin will support our organization as it continues its growth and expansion within various Atlassian tools. This position requires tooling support ownership, tooling expertise, and collaboration with Product Owners, Software Developers, Scrum Masters, IT, PMO, and other teams across the organization.

This candidate will also work with other forms of technical tooling to assist in automation, orchestration, monitoring, and other Information Technology digital platform needs.

Key Responsibilities:

• Configure, administer, and maintain the organization’s Atlassian suite of tools (Jira Software, Jira Service Manager, Jira Product Discovery, Confluence, Bitbucket, etc.)
• Collaborate with various teams to ensure proper user onboarding/offboarding, permissions, and configuration of settings
• Manage and maintain Atlassian settings and configurations (permissions, roles, access, schemes, workflows, projects, templates, etc.)
• Create enterprise-level dashboards that span departments or aggregate data across multiple programs
• Provide Atlassian training, documentation, and guidance for users across the organization
• Configure and maintain Jira projects, automations, and rules
• Troubleshoot issues reported by teams
• Configure and maintain integrations with other tools like Slack or Git repositories
• Provide governance, oversight, and license management across various tools
• Monitor usage patterns and recommend process improvements to optimize tool efficiency
• Ensure adherence to Jira best practices and company-wide standards
• Additional responsibilities may be applicable

Required Qualifications:

• Experience with Jira Software, Jira Service Manager, Jira Product Discovery, Confluence, and Bitbucket within a software development organization
• Ability to define goals and work independently towards them, as well as helping to define the goals for your team members
• Strong analytical, troubleshooting, and problem-solving skills
• Strong capability to multitask and handle multiple work efforts at once
• Demonstrated ability to collaborate and communicate proficiently (both verbally and in writing) with internal and external teams, across all layers of the organization, including virtual team members across multiple time zones
• Desire to learn
• Experience with Microsoft Office tools and SharePoint

Preferred Skills & Experience:

• Knowledge of Azure and AWS cloud infrastructure
• Knowledge of SQL querying
• Experience with Dynatrace and Ansible
• Experience with PowerBI and developing PowerBI reports
• Experience with PowerShell, APIs, and API calls
• Background in the insurance industry

Education and Additional Details:

• Required Education/Experience: 5+ years of relevant technical education and/or work experience (completed 4-year bachelor's degree in technology is a plus)
• Required Travel: Up to 10%
• Employment Type: Full-Time, Exempt
• Location: This position reports to Chicago on a preferred hybrid schedule, but candidates based anywhere in the U.S. or Canada (i.e. remote/virtual) will be considered.

Although hybrid to a local HUB office is desirable, we are open to remote candidates. 

JOIN OUR TEAM 
Do you believe in the power of innovation, collaboration, and transformation?  Do you thrive in a supportive and client focused work environment?  Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization?  When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service. 

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $57,000 to $89,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.   

Department Information Technology

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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