Digital AI Senior PS Consultant

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description:

Join our Digital & AI Team at Genesys, a dynamic Professional Services team dedicated to the design, development, and delivery of innovative, AI-driven solutions across all Genesys platforms. This role offers exciting opportunities to work with the latest Genesys AI technologies to create exceptional customer experiences using our advanced bots and machine learning applications. Your contributions will encompass software development, architecture, integration consulting, Agile leadership, customer training, team education, and overseeing end-to-end project delivery.

We are looking for a talented and experienced AI Consultant to join our Digital AI team. This role is perfect for a developer with a strong technical background, particularly in web development, and practical experience in deploying various AI bots and machine learning products in a B2B setting. The AI Consultant will be integral to presales work, project execution, and post-project value realization, primarily consulting on and assisting with various Genesys AI products and use cases.

Key Responsibilities:
Consulting and Presales Support:

• Engage with clients to understand their needs and provide expert advice on AI solutions.

• Assist in preparing and delivering presales presentations and proposals.

• Conduct technical workshops and demonstrations of Genesys AI products.

Project Execution:

• Collaborate with clients to design, develop, and deploy AI bots and machine learning solutions.

• Lead projects from inception through to successful delivery.

• Ensure AI solutions are seamlessly integrated with client systems and processes.

After Project Value Realization:

• Provide ongoing support and consultation post-deployment to ensure maximum value realization.

• Monitor and optimize deployed AI solutions for performance and effectiveness.

Continuous Learning and Development:

• Stay updated with the …