Desktop Engineer

Application Deadline:

Address:

Job Family Group:

Working with the Capital Markets Engineering Team. The successful candidate monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.

• Provides technical expertise and oversight on the production floor, understanding the full process requirements (compliance, equipment, regulatory) in order to best understand and resolve production issues.

• Manages complexity across business value, technology and interaction models.

• Recommends and implements solutions based on analysis of issues and implications for the business.

• Identifies emerging issues and trends to inform decision-making.

• Conducts independent analysis and assessment to resolve strategic issues.

• Establishes deep relationships at all levels within IT and business units, to effectively collaborate in business strategy.

• Monitors and tracks performance, and addresses any issues.

• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

• Participates in both internal and external regulatory inspections.

• Works with other operations personnel to develop and implement the counter-measures necessary to improve production and equipment reliability as well as the compliance posture of the team.

• Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.

• Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.

• Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.

• Supports deployment activities, managing implementation issues to resolution.

• Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.

• Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.

• Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.

• …