Deputy Cloud Operations Manager

Since 2016, T-Rex Solutions (T-Rex) has been supporting large scale hybrid-cloud migrations and systems modernization, to include the successful deployment of the first-ever online U.S. Census in 2020. T-Rex is actively expanding its IT Modernization services within the Federal Civilian market, specifically supporting the Department of Education’s strategic priorities.

T-Rex is seeking a Deputy O&M Manager to help lead our Cloud O&M team as the Department of Education looks to transition from an on-premise infrastructure to the cloud. The ideal candidate will possess a deep understanding of cloud technologies, with leadership experience overseeing patching, metrics and KPIs, configuration and inventory management, vulnerability management, system monitoring, backup and disaster recovery, change management and other operational activities.  

Responsibilities:

• Metrics and KPIs: Define, monitor, and report on key performance indicators (KPIs) and metrics related to cloud infrastructure performance and operational efficiency. 
• Vulnerability Management: Implement and oversee vulnerability management processes in cloud environments, ensuring timely identification and remediation of security vulnerabilities. 
• System Monitoring: Monitor cloud system uptime, downtime, and page response times using monitoring tools to proactively identify and resolve performance issues. 
• Backup and Disaster Recovery: Develop and implement backup and disaster recovery plans for cloud-based systems to ensure data integrity and business continuity. 
• Change Management: Lead change management processes for cloud infrastructure changes, including planning, testing, and implementation while minimizing impact on operations. 
• Operational Communications: Facilitate effective communication within the IT team and with stakeholders regarding cloud system status, incidents, and maintenance activities. 
• Patching and Updates: Manage and coordinate patching and updates for cloud-based systems to ensure security and compliance with industry standards. 
• Configuration and VM Inventory Management: Maintain accurate records and configurations of virtual machines (VMs) and cloud resources to optimize resource utilization and scalability. 
• Provisioning New Infrastructure: Manage the provisioning and deployment of new cloud infrastructure resources based on business requirements and growth projections. 
• Network Administration: Oversee network administration activities in cloud environments, including configuration, optimization, and troubleshooting of cloud-based networks. 
• STIG Implementations: Ensure compliance with Security Technical Implementation Guides (STIGs) and other regulatory requirements for cloud-based systems and services.
• Ticket Triage: Participate in the triage and resolution of escalated tickets and incidents related to cloud infrastructure, ensuring timely resolution and minimal disruption to business operations.  

Requirements:

• Must be a US Citizen with the ability to obtain a Public Trust clearance 
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