Delivery Executive

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Delivery Executive do at Fiserv? We are seeking a dynamic and experienced Delivery Executive to fill this Senior Director-level position within our Government Solutions team.  We have multiple contracts throughout our Western Region to provide our Payment Solutions to Government clients. Our Delivery Executives are responsible for overseeing and managing the business partnership with assigned client(s) including all levels of client stakeholders including executives from the strategic, operational program/project management and consultative perspectives.  Serving as the primary contact for the client’s stakeholders and executive leaders, the Delivery Executive will drive the implementation and operation of large-scale, complex payment processing solution initiatives which will involve discussing complex topics, negotiating, and delivering effective presentations. The role will report to the Vice President of Sales and Delivery in our Western Region. 

What you will do:

• Function as lead client-facing delivery liaison and engagement manager between the client and the various product, service and solution teams involved throughout the company as the primary contact point for the client
• Lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of projects, through the full lifecycle from implementation throughout operations, overseeing service delivery and utilizing involved company resources to ensure attainment of contract obligations and maintain client satisfaction and retention
• Accountable for delivering projects on time, within budget, and within scope involving project strategy, quality control, performance reporting, change management and risk planning
• Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and personnel, across different company departments during all project phases
• Manage project status, risks, activity, and resource dependencies, and provide accurate, timely reporting and corrective measures
• Plan and facilitate presentations and client meetings and guide the internal and client Teams in developing required deliverables and work products
• Cultivate relationships with clients to gain understanding of their current business needs and long-term strategies to direct the development of client-specific solutions balancing technology, value, and cost.

What you will need to have:

• 8+ years of experience managing system implementations and integration projects involving multi-million-dollar contracts
• 5+ years of public sector experience, preferably on large scale, complex solutions and implementations and operations
• 5+ years Program and Project Management experience through the full SDLC to include: managing and driving  Project Schedule, Risk and Issue Management, Scope Change Management and) Financial Management.
• Bachelor’s degree or an equivalent combination of education, work, and/or military experience.

What would be great to have:

• 5+ years of Payment Solutions experience, with strong preference for Prepaid Card experience
• Project Management Institute Project Management Professional (PMI-PMP) certification
• Prior large-scale system implementation and integration experience on State of California project(s)
• Advanced Microsoft Office Suite experience including MS Project

Salary Range

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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