Debt Negotiator (Creditor Escalations)

Overview

This position is focused around conducting heavy-volume negotiations with law firms and creditors in concurrence with the FDCPA (Fair Debt Collection Practices Act) and reaching contracts with the goal of lowering our clients' debt. This is a full-time remote role. This position has an expected start date of 4/7/2025.

Responsibilities

• Negotiate client debts to completion by communicating client hardships, reviewing client savings to determine funds necessary to complete settlements, and obtaining a settlement that will halt legal action
• Establish and maintain contact relationships with law firms
• Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible
• Review client's banking account to determine funds necessary and available to execute the program
• Responsible for achieving monthly KPIs set by management
• Gather and submit required legal documentation for approval and payment of accounts
• Liaise with law firms for client account data and document exchanges
• Work with attorneys and paralegals to resolve accounts where the collection effort has been escalated to a law firm
• Communicate with creditors via phone or email to get up-to-date information, including litigation information in service to provide client debt relief
• Work with other members of the team to ensure efficient process
• Manage confidential information/documents with a high level of discretion
• Perform other duties as directed by manager(s)

Qualifications

• Bachelor's degree preferred, or relevant work experience
• Experience working in a metrics based/goals driven environment preferred
• Analytical mindset with a strong business acumen, professionalism, and communication skills
• High energy, competitive, articulate, passionate, and motivated to provide best in class service for clients
• Desire to work in a collaborative, team-oriented environment
• Multi-tasker with great organizational skills
• Ability to easily build rapport with clients and creditors

National Debt Relief Role Qualifications:

• Computer competency and ability to work with a computer
• Prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain calm and professional during difficult discussions
• Take constructive feedback
• Available for full-time position, overtime eligible …