Dealer Relationship Manager - Scranton, PA Territory

This outside sales position requires the representative to live in or near the Scranton, PA vicinity for business needs. This position does not offer any relocation assistance.

The Dealer Relationship Manager (Dealer Sales Senior Specialist) is responsible for developing and maintaining relationships with automobile dealers in their assigned territory, advising on the Company's underwriting guidelines, programs, and products in their specific market and policies and procedures. The focus is on deepening relationships with the dealers through day-to-day management of dealer accounts, assisting in the loan process, providing best-in-class customer service, and acting as a liaison between their dealerships and the corporate office.

Responsibilities:

• Serves as the lead point of contact for all customer relationship matters.
• Ensures timely and successful delivery of our solutions according to customer needs and objectives.
• Develops new business with existing clients and identifies areas of improvement to meet goals.
• Assists with the training and development of associates and projects with peer-to-peer ride-alongs.
• Organizes and manages sales calls and events.
• Analyzes and reviews all territory reports, thereby, identifying business opportunities by dealer and preparing dealer visit objectives.
• Provides best-in-class customer service through daily interaction with all internal and external associates and dealers.
• Answers client queries and identifies new business opportunities among existing customers.
• Consults with cross-functional internal teams to improve the entire customer experience.
• Establishes and cultivates relationships with all dealership personnel to support growth targets.
• Provides training on all programs and initiatives.
• Establishes targets within their territory and coordinates meetings with Dealer Principals and Dealer Lending partners.
• Facilitates term sheet presentations and collects financial information and required closing documents.
• Assists their Dealer Lending partners with portfolio and relationship management support.
• Educates the dealerships about new policies and guidelines.
• Conducts sales and finance presentations to demonstrate the use of company products.
• Provide an enhanced level of service for all captive relationships, dealer groups, and new initiatives to meet defined expectations.
• Maintain up-to-date vendor management for all dealerships within assigned territory.
• Actively promote and support all SC digital offerings.
• Manage aged contract inventory to provide operational support and heightened service to dealer partners.
• Proactively and continuously engage dealers regarding SC’s dealer management framework to mitigate risk, protect the company, and ensure profitability.
• Conducts fraud and portfolio training to support SC efforts by maintaining a positive performing dealer base.
• Actively monitor and support internal departments regarding aged …