Data/Business Analyst

ICF is currently seeking a Data/Business Analyst excited about and skilled in data analysis, data visualization and data storytelling related to the project’s business processes. As the Data/Business Analyst you will work as part of a team dedicated to data analysis related to business processes and project deliverables, supporting evaluation and continuous quality improvement (CQI).  The purpose of this project is to develop and maintain a national case coordination program which provide child welfare-based recommendations for unaccompanied children in Office of Refugee Resettlement (ORR) custody, particularly in the areas of safe and timely release, identification of children with special needs and development of corresponding recommendations, and placement recommendations. As a Data/Business Analyst you will be part of a team of data/business analysts, a reporting specialist, and an administrative support that will support the provision of reports to inform project management, reporting deliverables, CQI, and service improvement.

The successful candidate should have relevant experience in supporting data analysis, quality assurance, continuous quality improvement (CQI) and program evaluation, ideally within a federal consulting environment.  Candidates must be able to engage in multiple tasks with competing deadlines, be versed in a variety of strategies for data analysis and reporting, ensuring quality services, supporting data informed decision making, and building data infrastructure. The position is fully remote.

Key Responsibilities

Data/Business Analyst responsibilities include:

Reports to the Senior Data Analyst/CQI Manager.  Supports the operations of the case tracking system and serves as a data analyst supporting the internal CQI needs of the project as well as any external data analysis needed to support all aspects of the project.

• Work with Fiscal Analyst to develop Monthly Report section on expenditures of resources relative to projected costs (budget analysis).

• Support the development of the Quality Performance and Impact Plan (due quarterly).

• Actively track quantitative and qualitative measures related to third party reviews and conduct any related analysis to support quality improvement and reporting.

• Support the technology team, leadership, and program staff in the design of the case tracking system, and other related systems.  Participate in iterative improvements in system functioning and iterative project needs requiring data.

• Collects and analyzes data to support effective and efficient Case Coordinator operations.

• Utilize data to identify trends that impact timely case recommendations and mitigation strategies.

• Support the design of data infrastructure and analysis activities to support monitoring.  

• Participate in quality assurance tasks, internal evaluation of services, data analysis, and data storytelling/visualization.  

• Support the analysis and synthesis of qualitative and quantitative data. 

• Create custom reports and data visualizations and support regular staff use of data for quality assurance and continuous quality improvement to support improvements to immigration legal service delivery. 

• Conduct data-driven storytelling built using enhanced data presentation and data visualization techniques.

• Support the development of reports/briefs, briefings/presentations, and provide data for varying audiences while incorporating data visualization principles and concepts.

• Support continuous quality improvement efforts.

• Support the process for receiving ORR feedback on all aspects of operations, including reporting and iterative improvements in processes.

• Responding to ORR data requests and access to data.  This includes ad hoc reports and data queries.

• Support the creation of effective and efficient reporting to ORR stakeholders and headquarters – enhance Case Coordination toolset to provide ORR stakeholders with greater visibility of in progress cases.

• Support the development of Monthly Progress Reports.

• Support the development of the Quality Performance and Impact Plan (due quarterly).

Basic Qualifications

• Bachelor’s degree in data science, justice, social work, psychology, education, or other social science related subject. 

•  2+ years of experience in evaluation and quality assurance and continuous improvement.

• Demonstrated experience in data management, relational databases, data visualization and data storytelling techniques and principles, including use of software such as Tableau, PowerBI, or Excel.  

• Experience working with federal, state, or local stakeholder organizations on quality assurance and evaluation.

•  Demonstrated experience in producing high-quality written products and conducting presentations for a variety of audiences. 

Preferred Skills

• Experience with research and evaluation related to quality management, implementation, organizational change, systems change, and fidelity.

• Education and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settings.

• Experience using a statistical package such as SPSS, SAS, STATA, or R. 

• Experience developing online surveys and using software such as Qualtrics. 

• Experience applying analytic skills in a working environment (such as merging, cleaning, manipulating datasets).

• Strong interest and/or experience in related topics such as refugee, immigrant, and unaccompanied children; child welfare; capacity building; technical assistance; culturally responsive evaluation; participatory evaluation; implementation science and/or continuous quality improvement (CQI) 

• Prior work experience in a consulting environment. 

Professional Skills

• Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment. 

• Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needs. 

• Strong analytical, problem-solving, and decision-making capabilities. 

• Ability to deal effectively with rapid change and to prioritize work quickly in response to changing needs.

• Ability to promote and contribute to an equitable and inclusive organizational culture and environment.

• Excellent verbal, oral, interpersonal, and written communication skills, including experience with developing and delivering presentations and technical writing.

• Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact, and diplomacy. 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$57,737.00 - $98,153.00

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