Customer Support (Western European Time (WET)

Hubstaff is a time tracking, project management, and proof of work SaaS solution. We are on a mission to accelerate the digital transition of work and make it possible for even more work to be efficiently performed in a remote environment. Interested?

What will your day-to-day look like?

Hubstaff Customer Support Representatives respond to customer requests over email in our ticketing system, live chats, on-screen shares, and video conferencing. CSRs report to our EMEA team leader and work collaboratively with our global team of Support Professionals.

Requirements

Who Should Apply?

An ideal candidate for this role:

• shows an empathetic mindset regarding the goals of others, especially those of customers
• loves to help others reach their full potential
• demonstrates outstanding written communication skills
• knows how to communicate the value of a product in direct customer interactions
• desires to continually improve and grow both inside their current role and grow beyond it
• is a tech-savvy person who is genuinely interested in exploring new systems and is passionate about spreading knowledge about them
• Has a basic level of experience with HTML, CSS, and other programming languages (taken an online/in-person course or past work experience)
• Loves automating tasks with Zapier or writing browser scripts in JavaScript.
• Has experience with Windows, Mac, iOS, Android, ChromeOS, and Linux operating systems
• Demonstrates an ability to determine solutions to complex problems

Requirements:

• 3+ years experience in customer support and 100% remote roles (SaaS Support experience - Mandatory)
• Relevant experience working with a vast number of different software/platforms.
• Experience troubleshooting common user computer issues.
• You have an organized workplace with a modern enough computer and webcam, preferably a good microphone/headset, stable and high-speed internet, and an environment that allows you to conduct professional presentations with minimal interruption.
• While Hubstaff's working hours are flexible to your requirements, this role will be hired into the typical WET timezone (9 am—5 pm working hours, Monday to Friday in Portugal).
• Living and being able to be legally hired in Portugal

Benefits

Hubstaff is a fast-growing B2B SaaS product in its growth stage. Our overarching vision is to empower people to have their most productive workday. Catering to companies with remote teams, we specialize in crafting tools for businesses across various sizes and industries. With a global team exceeding 100 individuals spanning over 30 countries, we're dedicated to nurturing a remote culture that thrives on healthy relationships among coworkers. From sharing personal interests and adventures in our lively Slack channels to organizing remote and in-person retreats, we prioritize both camaraderie and productivity. At Hubstaff, we maintain a strong work ethic and hold ourselves to high standards, taking immense pride in our contributions and expecting the same from others.

At Hubstaff, you'll have the opportunity to make a significant impact, driving innovation and shaping the future of remote work solutions while working alongside a talented and diverse team committed to excellence. Additionally, Hubstaff offers robust career paths and numerous opportunities for professional growth, where you can expand both your skills and responsibilities, advancing your career in exciting new directions.

• We are looking for someone based in Portugal for this particular position. This is a fully remote position, and the professional can expect some flexibility in their day-to-day. The typical schedule will be between 9 am and 5 pm WET (Portugal timezone). Providing a good work-life balance to our professionals is part of our core values.
• This is a Full-Time position, and the professional can be hired as an employee or contractor.
• If you are an employee, that will be through an EOR, and the monthly salary expected is EUR 1900 (gross). According to Portuguese labor laws, the professional will also receive the 13 and 14 months. Additional benefits include a meal voucher, annual bonuses to cover expenses with equipment or training, yearly salary increases (performance reviews), access to a technical career path inside the Support team, and the opportunity to work in a 100% remote worldwide company.
• The payment will be hourly if you prefer to be hired as a contractor.
• We get the whole team together on our Annual Retreats to have fun while traveling and getting to know each other! So, while 2020 had us virtually meeting because of the pandemic, we met in person in the Dominican Republic in 2022, in Mexico in 2023, and in Spain - Ibiza in September of this year. Are you ready to join us at next year's retreat?

Curious? You can find more about what it's like working at Hubstaff from the perspective of our team members here. You can read more about us on our website, and learn more about our history and work philosophy on our blog.