FreshRemote.Work

Customer Support Specialist - UK

United Kingdom

About Juniper Square

Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you. 

Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have a physical office in San Francisco, New York City, and Bangalore for employees who prefer to work in an office some or all of the time.

About your role

Are you an exceptional problem solver who loves to learn new technologies and serve as an expert who teaches others? Are you an animal lover who would adore seeing furry friends join team Zoom calls? If so, we want you to join our team as a Customer Support Specialist at Juniper Square. As a member of our tight-knit Customer Support team, you will become a valuable partner to our growing base of private equity customers who use our software. You will serve as a product expert, troubleshoot complex issues, and collaborate cross-functionally to deliver great customer experiences. Further, you’ll have the unique opportunity to help us expand our team into the EMEA time zone.

We believe in creating a culture of continuous learning and growth, where you can develop your communication, problem solving, and project management skills. If you’re considering a future in Customer Success, Technical Consulting, Sales, or Customer Enablement, this role is the beginning of your journey.

What you’ll do

  • Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions

  • Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success

  • Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor

  • Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers

  • Advocate by sharing customer feedback to inform product development and software improvements

  • Contribute towards cross-functional initiatives and strategic projects

  • Develop and refine internal documentation, processes, and procedures

  • Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

Qualifications

  • Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred)

  • 2+ years of professional experience in relevant setting

  • Excellent written and verbal communication skills

  • Demonstrate assertiveness and perseverance when resolving customer requests

  • Team-first attitude, high level of empathy, and passion for helping others

  • Strong troubleshooting, problem solving, and analytical ability

  • Excellent time management and organizational skills

  • Strong technical aptitude and a desire to learn and develop new skills

  • Ability and openness to work London business hours for business and customer needs 


At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don’t meet all the qualifications.

Compensation 

Compensation for this position includes a base salary, equity, and a variety of benefits. The base salary range for this role is GBP 40,000 - 50,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. 

Benefits include:

  • Supplemental health and dental coverage for you and your family

  • Comprehensive paid holiday leave in addition to company-recognized holidays

  • Paid family leave, medical leave, and bereavement leave policies

  • Pension contributions

  • Annual professional development stipend

Your recruiter can provide additional details about compensation and benefits.

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Job Profile

Regions

Europe

Countries

United Kingdom

Restrictions

Must work London business hours

Benefits/Perks

Annual professional development Continuous learning Diverse workforce Equity Fully remote Health Inclusive culture Paid Family Leave Remote work options Values-driven organization Variety of benefits

Tasks
  • Build software knowledge
  • Collaborate cross-functionally
  • Contribute to team culture
  • Deliver technical assistance
  • Develop customer relationships
  • Share customer feedback
Skills

Analytical B2B Communication Customer Support Private Equity Problem-solving Product Development Project Management Real Estate Technical Aptitude Technical Assistance Technical Consulting Venture Capital Zoom

Experience

2 years

Education

Accounting Bachelor's degree Finance

Timezones

Europe/London UTC+0