Customer Support Specialist

About the role

We are seeking a passionate customer-centric B2B SaaS Customer Support Specialist who is interested in joining a growing Customer Success Support team.

In this role, you will work with customers when they have questions about the use of BetterComp functions or experience technical challenges with the system.  You’ll utilize your communication and tech savvy skills to help our customers learn and problem-solve each challenge ahead.  You work best in a collaborative team environment and are great at effectively interacting with customers and internal teams to resolve support requests. 

This job will have direct exposure to Sr. Leadership with strong career growth potential.

What you’ll do:

• Respond to support requests by completing initial triage carrying through to resolution
• Provide customer focused answers to functional support questions
• Ensure timely and effective resolution of customer requests, meeting or exceeding SLAs.
• Liaise with product development team on bug issues
• Contribute to helping grow our Support function and processes
• Contribute to the content creation of user support documentation and complete necessary modifications associated with the release of feature updates
• Identify process improvement opportunities, draft solutions and advocate for change 
• Use internal team tools to keep track of work progress
• Other projects as needed

What you bring:

• 1 – 3 years of experience in customer support/service; big plus if it was for a SaaS company
• Understanding of how applications rely on relational database connections
• Excellent problem-solving skills, tech savvy with the curiosity and ability to expand skills
• Ability to work remotely and stay focused independently with consistent check-ins
• Strong communication skills (verbal and written), with the ability to navigate potentially tough interactions
• Demonstrates the highest level of confidentiality when working with sensitive data
• Experience working with ticketing systems (e.g., Zendesk, Freshdesk, Jira) and customer communication tools
• Strong customer empathy and problem-solving mindset
• Proven success in a collaborative, team-oriented environment
• Familiarity with HR/compensation practices a big plus

Why you’ll love it:

BetterComp is transforming the way companies approach compensation, delivering modern, data-driven solutions that help organizations streamline pay practices, ensure fairness, and stay competitive. With a growing roster of enterprise clients, including many of the world’s largest companies, we’re redefining how compensation teams work.

As a fast-moving startup, we thrive on building what doesn’t yet exist—solving complex problems with creativity, agility, and a bias for action. At BetterComp, you’ll be part of a forward-thinking team that values bold ideas, empowers you to take ownership, and provides the support needed to grow your career.

Our success is driven by exceptional people. We hire top talent and give them the autonomy and space to do their best work. Here, you’ll collaborate with some of the most innovative and driven minds in the industry, tackling compensation’s toughest challenges and shaping the future of HRTech.

What we offer:

• Our fully remote position, based in the U.S., offers you the freedom to work from the comfort of your home, giving you the flexibility you've always wanted.
• Competitive compensation package that includes:
• • Base salary range for this position: $50,000 - $75,000 (annually based on experience and location)
  • Equity
• Flexible PTO, generous company holidays
• Comprehensive health, dental, and vision insurance
• 401(k) with company match