Customer Support Specialist
Remote
At TeamSnap, we’re not just about sports tech - we’re about creating a winning experience for coaches, players, parents, and our team members. We’re passionate about delivering high-quality support, and we’re looking for a Customer Experience Agent who shares our enthusiasm. If you’re ready to help us shape the future of sports tech, we want to hear from you.
In this position, you’ll play a pivotal role in ensuring our B2C customers receive the top-notch support they deserve. You’ll be the friendly and professional face of TeamSnap for Teams, helping users navigate our app and website products. Our CX Agents are more than just problem solvers; they’re relationship builders, dedicated to making the most of every interaction.
What you’ll be doing:- Delivering a “WOW” customer experience through email and chat to assist a diverse range of end users. - Taking ownership of customer issues, diving deep to uncover root causes, solving problems effectively, and providing valuable feedback to improve our products and processes. - Seeking to understand customer needs and ensuring they receive the resolution they need to get back on the field. - Maintaining performance metrics including productivity, customer happiness scores, and attendance.
What will set you up for success:- A positive attitude, always ready to extend help and support in a friendly and professional way.- Strong technical acumen, able to dig into products and help customers of varying degrees of technical fluency.- An excitement to help customers discover solutions and gain a deep understanding of our platforms to enhance their overall experience. - Excellent communication skills, both verbal and written.- Proven track record of high performance as a CX or Tech Support Agent.
Bonus Points for:- Prior experience in a SaaS or technology start-up support environment- Experience as a parent, coach, or participant in recreational sports
CompensationWe’re committed to equitable compensation for all TeamSnappers. The minimum hourly compensation rate for this role is $20 per hour, inclusive of bonuses or commissions. Comp is updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.
Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
Apply
In this position, you’ll play a pivotal role in ensuring our B2C customers receive the top-notch support they deserve. You’ll be the friendly and professional face of TeamSnap for Teams, helping users navigate our app and website products. Our CX Agents are more than just problem solvers; they’re relationship builders, dedicated to making the most of every interaction.
What you’ll be doing:- Delivering a “WOW” customer experience through email and chat to assist a diverse range of end users. - Taking ownership of customer issues, diving deep to uncover root causes, solving problems effectively, and providing valuable feedback to improve our products and processes. - Seeking to understand customer needs and ensuring they receive the resolution they need to get back on the field. - Maintaining performance metrics including productivity, customer happiness scores, and attendance.
What will set you up for success:- A positive attitude, always ready to extend help and support in a friendly and professional way.- Strong technical acumen, able to dig into products and help customers of varying degrees of technical fluency.- An excitement to help customers discover solutions and gain a deep understanding of our platforms to enhance their overall experience. - Excellent communication skills, both verbal and written.- Proven track record of high performance as a CX or Tech Support Agent.
Bonus Points for:- Prior experience in a SaaS or technology start-up support environment- Experience as a parent, coach, or participant in recreational sports
CompensationWe’re committed to equitable compensation for all TeamSnappers. The minimum hourly compensation rate for this role is $20 per hour, inclusive of bonuses or commissions. Comp is updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.
Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
Apply
Job Profile
Benefits/PerksBonuses Competitive pay Equitable compensation
Tasks- Deliver customer experience
- Maintain performance metrics
- Resolve customer issues
- Understand customer needs
Communication Customer Support Go Problem-solving Relationship building SaaS Technical Acumen
Experience0 years
Education
Remote Jobs in North America
Remote Jobs in Europe
Remote Jobs in Asia/Pacific
Remote Jobs in South America
Remote Jobs in Africa
Remote Jobs in Middle East
Full Time Remote Jobs
Part Time Remote Jobs
Internship Remote Jobs
Contract Remote Jobs
Temporary Remote Jobs
Freelance Remote Jobs
Mid-Level Remote Jobs
Senior-Level Remote Jobs
Entry-Level Remote Jobs
Exec-Level Remote Jobs
Lead-Level Remote Jobs
Remote Marketing Manager Jobs
Remote Sales Rep Jobs
Remote Program Manager Jobs
Remote Engineer I Jobs
Remote Sales Representative Jobs
Remote Advisor Jobs
Remote Pathologist Jobs
Remote Data Scientist Jobs
Remote Speech Language Pathologist Jobs
Remote Sales Manager Jobs
Remote Technician Jobs
Remote Customer Success Jobs
Remote Growth Jobs
Remote Finance Jobs
Remote Mobile Jobs
Remote Clinical Jobs
Remote Writer Jobs
Remote Counsel Jobs
Remote Therapist Jobs
Remote Machine Learning Jobs
Remote Jobs with GBP > 100K in Salary
Remote Jobs with CAD > 140K in Salary
Remote Jobs with CAD > 160K in Salary
Remote Jobs with GBP > 120K in Salary
Remote Jobs with EUR > 120K in Salary
Remote Jobs with PLN > 60K in Salary
Remote Jobs with PLN > 100K in Salary
Remote Jobs with PLN > 80K in Salary
Remote Jobs with CAD > 180K in Salary
Remote Jobs with PLN > 40K in Salary
Remote Jobs with PLN > 140K in Salary
Remote Jobs with PLN > 120K in Salary
Remote Jobs with ₱ > 40K in Salary
Remote Jobs with PLN > 160K in Salary
Remote Jobs with PLN > 180K in Salary
Remote Jobs with PLN > 200K in Salary
Remote Jobs with JPY > 160K in Salary
Remote Jobs with JPY > 180K in Salary
Remote Jobs with GBP > 140K in Salary
Remote Jobs with JPY > 80K in Salary