Customer Support Specialist - Lincoln, NE or Remote (U.S.)

Hi, we’re CompanyCam.

We’re a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. We’re committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers.

But don’t let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them! 

Do you genuinely enjoy solving customer issues quickly and efficiently, delivering customer feedback to the right teams to enhance the product, and providing all-around top-notch support? If you answered 'yes' to all three you might be a good fit for our team! We're looking for smart, self-motivated, empathetic, problem-solving Customer Support Specialists to join our Support team.

The CompanyCam Support team is scaling fast. We’re looking for people who can juggle multiple conversations at once while helping others and providing an effortless experience as a whole. If that sounds like something you could get into, read on.

In this role you will...

• Work with users over live chat and email with an occasional outbound phone call.
• Offer solutions or workarounds for various questions or issues.
• Troubleshoot our product, the users' devices, and our partner integrations.
• Take customer feedback and document it for our product and engineering teams.
• Maintain our self-serve documentation for internal teams as well as our customer knowledge base.
• And more!

You must...

• Show up every day, taking the courage to do the difficult but necessary stuff.
• Grow up constantly: you're OK working in an environment full of change. You take responsibility, love …