Customer Support Specialist I (Remote - Toronto)

Must be located in Toronto, Ontario, Canada

Skilljar is seeking a Product Support Specialist I (aka Customer Support Specialist) to join our growing support team in Toronto, Canada, through an Employer of Record. The support group helps our customers address and mitigate issues within the Skilljar platform. As part of a growing team, you’ll have an outstanding opportunity to work across many abilities while having an impact on our customer's experience!

We’re looking for a conscientious self-starter who enjoys wearing multiple hats and thrives in a dynamic environment. You must be forward-thinking and highly collaborative with a love for problem-solving. This is an excellent opportunity to join a growing startup.

Responsibilities:

• Serve as a contact for customer-facing support and technical requests
• Own product-related inquiries through to resolution
• Demonstrate your product knowledge and customer service skills to provide guidance and solutions to help enable the success of our customers
• Maintain a high level of customer satisfaction to increase customer retention and drive expansion
• Support our Customer Success team with technical configuration and integration set up as needed
• Tackle technical issues in partnership with Services and Support Engineers
• Partner with our content creation team members and contribute on the creation of customer and internal-facing help documentation
• Help the business build and update processes as needed
• Collect customer product requests and drive agile prioritization through Skilljar’s development process

Base Pay Philosophy:

We strive for salary range transparency in our hiring process. This is a major step towards not only complying with regulations where required, but also to make sure pay equity and DEIB are top of mind during the hiring process. Base salary is only a part of the total rewards package - this role will also be eligible for a bonus based on company performance, and benefits offered through our Employer of Record. Below is the base salary for this role:

Toronto, Canada: CAD $44,600 - CAD $51,200. 

Benefits 

• Health Coverage
• Flexible Time Off & Paid …