Customer Support Specialist

Are you excited about a career in SaaS that has a direct effect on the hospitality industry? This might be the perfect opportunity for you!

In this role you will:

A Customer Support Specialist at Actabl answers inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of complex customer inquiries and problems, having experience and advanced knowledge. Requires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell products and services, and may require considerable adaptation in response to the particular customer in order to achieve success.

Typical Functions:

• Responds to customer questions, explains available services, corrects errors, provides information on pricing, takes orders, develops leads, troubleshoots, researches, and/or selling products and services.
• Requires knowledge to interface successfully with other department within the company, extensive knowledge to navigate company's customer information systems and/or order system, and extensive knowledge of company, services, and products.
• Handles the most complex customer inquiries, and only rare cases may be passed to higher level leader or supervisor.
• May provide assistance to lower-level Call Center Representatives.
• Other duties or functions may be assigned.

• Strong critical thinking skills.
• Proven written and verbal communication skills.
• Excellent documentation, troubleshooting, and analytical skills.
• Experience working with Zendesk, TeamSupport, or any other call tracking tool. 
• Experience in working with various teams (DevOps, Customer Success, QA) for issue resolution.
• Solid communication, listening, and English writing skills.
• Ability to problem solve and resolve issues independently and quickly.
• Detail orientation and analytical mindset.
• Team contribution skills and a desire to teach others. 
• Organization skills and proven reliability; ability to work independently with little direction when necessary.
• Proficiency with Microsoft Office / Google Office, particularly Excel & Sheets.

Employees at Actabl are eligible for the following benefits:

• Competitive Pay
• Excellent benefits: health, dental, and vision insurance
• Traditional & Roth 401(k) plans with employer match
• Discretionary time off
• Flexible work arrangements
• Robust company holiday list and winter closure
• Leadership development

Sound like you? Please click on the "apply" button.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.