Customer Support Representative/Bilingual French - Remote
Louisville, KY, United States
Company Description
We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals (with bilingual French/English skills) to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future.
In this position, you will use a variety of tools, resources and applications to:
- Provide support for general billing inquiries
- Access customer records and verify account information
- Troubleshoot and resolve issues; determining causes when applicable, escalate when necessary
- Identify potential needs and recommend solutions, and follow up with customers as needed
We offer:
- Competitive base rate of $15/hour
- Medical, dental, and vision benefits, EAP, and more health and wellness programs
- Generous PTO
- Paid top-notch training
- Great work environment
- Promote-from-within advancement opportunities
Job Description
In this position, you will use a variety of tools, resources and applications to:
- Provide support for general billing inquiries
- Access customer records and verify account information
- Troubleshoot and resolve issues; determining causes when applicable, escalate when necessary
- Identify potential needs and recommend solutions, and follow up with customers as needed
We offer:
- Competitive base rate of $15/hour
- Medical, dental, and vision benefits, EAP, and more health and wellness programs
- Generous PTO
- Paid top-notch training
- Great work environment
- Promote-from-within advancement opportunities
Qualifications
Qualifications
Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
- Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
- Proficiency in both verbal and written French and English skills
- Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
- Technical support experience
- Strong problem-diagnosis and problem-solving skills
- Multi-tasking skills, with the ability to use several applications simultaneously
- Experience working with CRM applications (preferred)
We will supply equipment, but to work from home, you must have:
- Excellent Internet connectivity:
- Internet access speeds of at least 5 Mbps upload and 30 Mbps download – the faster the better!
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
- A quiet and distraction-free, secure place to work.
IMPORTANT …
This job isn't fresh anymore!
Search Fresh JobsJob Profile
Must be authorized to work in the U.S. United States
Benefits/PerksAdvancement opportunities Dental EAP Generous PTO Health and wellness programs Medical Medical, dental, and vision benefits Paid training PTO Vision Work From Home
Tasks- Access customer records
- Documentation
- Follow up with customers
- Recommend solutions
- Resolve issues
- Troubleshoot and resolve issues
Bilingual French CRM applications Customer service Customer Support Digital Transformation Documentation Financial Services Healthcare Insurance Internet Connectivity Microsoft Office Multi-tasking PC keyboarding Problem-solving Troubleshooting
Experience1-3 years
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9