Customer Support Representative (Remote - US)

CoinFlip is a global digital currency platform company focused on providing consumers with simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network of cryptocurrency kiosks by transaction volume, with more than 5,500 kiosks across 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, Brazil, Mexico, and Spain. CoinFlip’s digital currency kiosks make buying and selling major cryptocurrencies accessible for consumers who wish to purchase digital currency using cash.

CoinFlip also operates CoinFlip Preferred, a personalized over-the-counter service that provides investors with custom, white-glove support for their cryptocurrency transactions. In 2022, CoinFlip launched CoinFlip Ventures, an investment group offering coaching, funding, and networking support to early-stage crypto and web3 projects. We also offer the CoinFlip Crypto Wallet, a self-custodial cryptocurrency wallet available for iOS and Android devices.

CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 and 2023 Deloitte Technology Fast 500, was named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain's, ranked in Chicago Tribune’s Top Workplaces in 2021 and 2022, and was awarded the 2021 and 2022 Stevie ® Awards for Customer Service. To learn more about CoinFlip and how to get started on your digital currency journey, visit www.CoinFlip.tech.  

We’re seeking a Customer Support Agent responsible for supporting our ATM customers by registering users, increasing buy limits, helping customers complete transactions at our ATMs, answering questions regarding cryptocurrency, initiating compliance investigations, and addressing technical issues with the terminals themselves. 

Responsibilities: 

• Supporting our ATM customer base via phone and chat 

• Registering new users 

• Validating customers who want to increase buy limits 

• Handling any functional questions regarding the usage of our terminals 

• Answering customer crypto questions 

• Completing all expected training to continue to grow and validate their abilities 

• Adhering to all performance expectations documented in the Customer Support Confluence page

• Other duties as assigned

Qualifications: 

• Affinity for helping others and nurturing relationships 

• Customer advocacy 

• Empathy 

• Troubleshooting and issue resolution 

• Problem solving 

• Keen attention to detail 

• Willingness to work a flexible schedule, as this position requires weekend and overnight hours 

• Foundation in cryptocurrency knowledge 

• Phone skills 

Nice To Have: 

• Willing to work a flexible schedule 

• Bilingual Spanish/English)

• Basic knowledge of cryptocurrency and blockchains 

• General passion and …