Customer Support Representative - Insurance Annuities (US REMOTE)
USA OK Home based (CSC Location)
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Job Description:
Responsibilities
- Respond to customers, agents and broker/dealer’s requests via telephone or email, providing high quality service to BrightHouse Financial (BHF) Annuity customers who have insurance or other financial service products or benefit plans
- Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies, and processing delays
- Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products
- Efficiently process transactions and track responses to ensure completion
- Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills
Required Qualifications
- High School diploma
- 1-2 years customer service experience
- Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
- Outstanding customer service skills and dedication to providing exceptional customer care
- Exceptional listening and analytical skills
- Solid time management skills
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
Preferred Qualifications
- Some college experience or a trade or professional certification
- Insurance or Financial Services industry experience or Product specific experience
- Prior Call Center experience is highly preferred
- A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions
- A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
- Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills
Working environment:
- Remote within United States only
- Work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
…
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RestrictionsRemote
Benefits/PerksDental Insurance Disability Insurance Employee wellness Health, dental, and vision insurance coverage Health insurance Life and Disability insurance Life Insurance Paid holidays Paid Time Off Retirement savings plan Vision Insurance Vision insurance coverage
Tasks- Communication
- Customer Service
- Educate Financial Service Representatives
- Process transactions
- Research and respond to questions
- Respond to customer inquiries
Analytical Annuities Communication Computer Customer service Customer Support Financial Services Insurance Insurance Products Market Requirements Multitasking Problem-solving Research Social media Technology Time Management
Experience1-2 years
Education Certifications
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