Customer Support Representative - 1st Shift (Remote)

Work Flexibility: Remote

Shift:

• Mon – Fri, 8:30am – 5pm Pacific Time

What You Will Do:

As a Customer Care Representative, you will provide customer services relating to sales, sales promotions, installations and communications.

• Ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws
• Develop organization-wide initiatives to proactively inform and educate customers and develop improvement plans in response to customer surveys
• Receive customer telephone calls and acts as a customer contact regarding pricing, scheduling and shipping
• Process customer orders and determine status of existing orders; provide product information, including technical, operational and/or repair part information
• Provide information to and/or research problems for the Stryker sales force and/or customers, coordinating with other departments as needed
• Prepare and update general and/or product specific information

What You Need:

• Required:
  • High school diploma or GED
  • Two (2) years’ relevant work experience
• Preferred:
  • Call center experience
  • Proficiency in Excel, SAP, SalesForce

$19.58 – $32.04 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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